Post Reply Your customer service is terrible.... meanwhile Fairy Tail still doesn't play on PS3..
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Posted 8/8/17 , edited 8/9/17
I waited over a month for a reply to my ticket, then didn't notice I had one and so I didn't reply right away, so the ticket was closed? Excuse me?

Meanwhile months later Fairy Tail still won't play on PS3. Now that I canceled my Crunchyrole sub and subbed to Hulu instead and watched all 277 episodes before I got a reply from your customer service...

I thought I would be nice and try and help you guys figure out what is wrong with your service, but guess you don't care since you didn't respond to the ticket for over a month, then closed the ticket and now I can't find anywhere to open a new one... *shrugs*
The Moderator
Nicole 
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Posted 8/8/17
Hi, sorry that this is an issue for you. Try this link for opening up a ticket with customer support.

http://www.crunchyroll.com/help?topic=contact

Der Zoodirektor
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Posted 8/10/17

sigilbaram wrote:

I waited over a month for a reply to my ticket, then didn't notice I had one and so I didn't reply right away, so the ticket was closed? Excuse me?

Meanwhile months later Fairy Tail still won't play on PS3. Now that I canceled my Crunchyrole sub and subbed to Hulu instead and watched all 277 episodes before I got a reply from your customer service...

I thought I would be nice and try and help you guys figure out what is wrong with your service, but guess you don't care since you didn't respond to the ticket for over a month, then closed the ticket and now I can't find anywhere to open a new one... *shrugs*


I'm sorry that your ticket was automatically closed. This is a known issue affecting this particular series. However at this point we are unable to give you an ETA for the resolution, as that will require some development work to be done.
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