Post Reply Is there a way to search account by card
25 cr points
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Posted 8/10/17
I have a debit card that gets billed every month for premium but I haven't had it for months since march. I made sure I canceled and I checked paypal and so I know none of my accounts are on premium right now. If I contact support, will they be able to search accounts by card number
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22 / O / Brazil/Portugal
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Posted 8/11/17
My guess is that they should be able to do it. Send in a ticked anyway, it's the only way to actually fix the issue.
Der Zoodirektor
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35 / M / Germany
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Posted 8/11/17

jojofan3 wrote:

I have a debit card that gets billed every month for premium but I haven't had it for months since march. I made sure I canceled and I checked paypal and so I know none of my accounts are on premium right now. If I contact support, will they be able to search accounts by card number


Yes. But don't send us the full card number.

Send us a ticket via /contact.
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