Account hacked
Posted 8/15/17 , edited 8/15/17
Someone hacked my account and renewed my membership for 12 months with Chilean Pesos (wtf?)

Please refund the money, remove my payment, completely cancel my membership. I already changed my password, but I'm pretty sure the other guy can change it right back.
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Posted 8/15/17 , edited 8/15/17
For this you need to put in a direct support request: /contact
Posted 8/15/17 , edited 8/15/17
I did that as well.
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Posted 8/18/17 , edited 8/19/17
Same thing has occurred with my premium account SkaatKatt. Email was changed to: [email protected] instead of the correct associated with the account.

Thankfully checked here about issues and froze my credit card so no transactions can occur.

Sent an email about the issue and got an automated response. Wish crunchy had a phone in or chat feature for account issues. Would make life easier then having to cancel or freeze accounts with bank.

Figured something was up more then an password problem when I saw an email from crunchyroll about email change and subject line was in a language I'm not familiar with at all.
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Posted 8/19/17 , edited 8/19/17

kalzalgo wrote:

Figured something was up more then an password problem when I saw an email from crunchyroll about email change and subject line was in a language I'm not familiar with at all.

It is nice to see CR apparently now sends a notification of that to the old e-mail address. At one time, they didn't do that.

Dragon
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Posted 8/20/17 , edited 8/20/17
Looks like the OP nuked, so closed.
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