Post Reply Xbox One - black screen for ads
3 cr points
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Posted 8/21/17
For the last week or so (could have been going longer, I've been traveling) when I attempt to play an episode of anything on my Xbox One, as soon as the ads are supposed to start playing the screen goes black. I can back out of it using the controller and return to the app, so it's not unresponsive, it just isn't playing ads. This weekend I got bored and repeatedly attempted to start a show and got it to show a single ad (in this case it was an ad for "Birth of the Dragon"), then went to a black screen.

In the same household, I have no issues with ads on my PC or my mobile device. Also, as this is a 'free' account, anything I'd be watching is in SD resolution.

I suspect I'm not the only person having this issue, and that it's related to the ads server, but I haven't pulled any network traces to prove it.

Anyone else have similar issues?
43000 cr points
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21 / M / Canada
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Posted 8/21/17

originalvandion wrote:

For the last week or so (could have been going longer, I've been traveling) when I attempt to play an episode of anything on my Xbox One, as soon as the ads are supposed to start playing the screen goes black. I can back out of it using the controller and return to the app, so it's not unresponsive, it just isn't playing ads. This weekend I got bored and repeatedly attempted to start a show and got it to show a single ad (in this case it was an ad for "Birth of the Dragon"), then went to a black screen.

In the same household, I have no issues with ads on my PC or my mobile device. Also, as this is a 'free' account, anything I'd be watching is in SD resolution.

I suspect I'm not the only person having this issue, and that it's related to the ads server, but I haven't pulled any network traces to prove it.

Anyone else have similar issues?


Not me since im premium so i dont have ads, but try contacting customer service if you are having problems. They are very helpful
7 cr points
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29 / M
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Posted 8/24/17
I've got the same thing for like a month now
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