Post Reply xbox one fails to launch
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Posted 8/22/17 , edited 8/23/17
I changed my password and now I cannot launch the crunchyroll app. I click on it at the home screen I see the crunchyroll screen flash and then it just takes me back to the home screen. I have tried uninstalling the app then reinstalling with no results.
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Posted 8/22/17 , edited 8/23/17
Deactivate it here: /acct/?action=devices and then try again.
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Posted 8/22/17 , edited 8/23/17
Its saying that "Deactivating this device will remove all Gamertag links to your account, are you sure you want to do this?"
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Posted 8/22/17 , edited 8/23/17
Any more description would help Im kinda freaking out here some of these devices I simply don't recognize.
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Posted 8/22/17 , edited 8/23/17
Yeah I just did that and it won't launch.
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Posted 8/22/17 , edited 8/23/17
Not fixed
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Posted 8/22/17 , edited 8/23/17
Someone.Please.Help.
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62 / M / Earth
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Posted 8/22/17 , edited 8/23/17
Hmmm, it sounds like you may have been hacked... You should remove all devices you don't recognize. If they really were yours, then you will just have to log in again on them the next time you use them.

As for the xbox gamertag message, I'm not entirely sure what that's about, since I'm not a gamer, but it does sound serious. I don't see that you have a choice, though.

I did find this page: https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag

Also this about clearing old data: http://support.xbox.com/en-US/games/troubleshooting/free-up-hard-drive-space
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Posted 8/22/17 , edited 8/23/17
On the phone with microsoft and no results. I deleted my gamertag from the saved data on the app on the xbox one and now it won't launch and I can't link anything cause the app won't launch and I changed my password. It's acting as if this app is dead on the xbox.

Edit apparently there are service alerts for xbox right now. In order for it to work on xbox I need my crunchyroll linked to my gamertag. My gamertag is not linked to either my cruchyroll by way of the website and on my xbox one. Neither are linked and the app is crashing constantly. So much for watching the new boruto episode. I hate this app.
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Posted 8/22/17 , edited 8/23/17
Anyone have any ideas?
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Posted 9/11/17 , edited 9/12/17

The_Contact wrote:

Anyone have any ideas?


To try to get the app working:

- Log into my account on the web and remove all Xbox One references from My Devices
- Remove Crunchyroll App from Xbox One
- Restart Console
- Reinstall Crunchyroll App

Here's another thread regarding issues starting the app: http://www.crunchyroll.com/forumtopic-966407/crunchyroll-app-wont-even-load-up

To sync your gamertag to your crunchyroll account:

When you launch the app, there's a box on the left hand side that you need to select in order to log in. You can either use your password, or a code that needs to be entered on the /activate page.
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