Cant cancel free trial
3 cr points
Send Message: Send PM GB Post
Offline
Posted 8/28/17
Please help I can't cancel my free trial it says "cannot cancel free trial while your billing information is being validated " can cr manually cancel it for me
539 cr points
Send Message: Send PM GB Post
22 / O / Brazil/Portugal
Offline
Posted 8/28/17
Yea shoot 'em a email using the contact us over here http://www.crunchyroll.com/help?topic=contact
28259 cr points
Send Message: Send PM GB Post
25 / M / Kaguya's Panties
Offline
Posted 8/28/17 , edited 8/28/17
I couldn't give you an answer sorry because I've got a paid subscription, but I've reported this post to the mods for 2 reasons:

1. So they can move to the billing support
2. The post will be brought to their attention.

I hope it gets fixed for you asap.
3421 cr points
Send Message: Send PM GB Post
26 / M
Offline
Posted 8/28/17
Did you just start the free trial, or is there an actual problem with your billing information? You could try waiting a bit and see if it gives you the option, after all, you don't have to worry about being charged until a month has passed.
One Punch Mod
117915 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 8/29/17

lurch334 wrote:

Please help I can't cancel my free trial it says "cannot cancel free trial while your billing information is being validated " can cr manually cancel it for me


I've closed this because it wasn't in the Support area of the forums and it looks to me like your membership is no longer Premium.

For reference, It is normal to not be able to cancel during about the first 24 hours of membership. Cancellation of free trials after that time frame go into effect immediately--the trial period does not continue.

If you still have questions about or need to cancel, see the Help FAQ

https://help.crunchyroll.com/hc/en-us/articles/204545309-CANCEL-my-membership-
You must be logged in to post.