If you get a message that says "Sorry, this video cannot be played", this means that either:
Your device has an unstable connection. All you can do to resolve this is to make sure your connection is as stable as can be and try again.
If the problem occurs even when you are on a stable WiFi connection, your device may be unable to decode the video. When this happens, you should contact us to tell us the specific video you had trouble with, as well as what Android device you are using, so we can look into it.
If you are not a premium member and it asks you to upgrade in order to watch, that means that either:
The video is is only available to Premium Members at this time.
Your are trying to stream over 3G/4G when normal users can only watch the videos over WiFi.
First and foremost, you need to make sure you have the correct membership type. If you are watching Anime videos, you need Anime Membership while, if you are watching Drama videos, you need Drama Membership. There's also All-Access Membership which covers premium access to both Anime and Drama. If you do have the correct membership type, you should try logging out and logging back in to resolve this issue.
There is a 2-7 hour delay from when the videos are released on our site and released to our various apps due to technical reasons. Though we are actively working to resolve these issues so that the videos are released across all platforms at the same time.
First off, there is currently a bug where having certain special characters in your password will cause the login to fail. So you should try changing your password to something that doesn't contain any special characters you may be using to see if that rectifies the problem. If that is not the case, you will need to make sure that you are entering in the correct information. You can do this by using the Password Reset Form to create a new password and trying again.
In order to provide a specific show here, we need to first obtain the proper online distribution rights from the right holders of the show. While we continue working to obtain more and more titles, there is no guarantee that we will be able to provide any specific show.