iPhone/iPad FAQ

Last updated: 7/26/2013
  1. Why isn't the video playing?

    This means that either:
    • Your device has an unstable connection. All you can do to resolve this is to make sure your connection is as stable as can be and try again.
    • If the problem occurs even when you are on a stable WiFi connection, your device may be unable to decode the video. When this happens, you should contact us to tell us the specific video you had trouble with, as well as what device you are using, so we can look into it.
  2. Why does it tell me I need to be a Premium Member in order to watch this video?

    First and foremost, you need to make sure you have the correct membership type. If you are watching Anime videos, you need Anime Membership while, if you are watching Drama videos, you need All-Access Membership which covers premium access to both Anime and Drama.

    If you do have the correct membership type, you should try logging out and logging back in to resolve this issue.
  3. Why am I unable to play a video that was recently released?

    There may be a 2-7 hour delay from when the videos are released on our site and released to our various apps due to production delays. Though, generally, the videos are released across all platforms at the same time.
  4. Why can't I log in?

    If you are having trouble logging in, we suggest using the Password Reset Form to create a new password and trying again.
  5. Why don't you have such and such show?

    In order to provide a specific show here, we need to first obtain the proper online distribution rights from the right holders of the show. While we continue working to obtain more and more titles, there is no guarantee that we will be able to provide any specific show.
  6. Why aren't all of the features available on the website, not available through the app?

    Sometimes new features from our website take some time to port over to our iOS app. However, we are working to add them in as soon as we can.
  7. I tried everything listed here but I'm still having problems, what's next?

    When all else fails, we suggest uninstalling the app and reinstalling it from the app store. And, if that doesn't resolve the problem you may contact us or check out our forum for more help.