Senior Infrastructure Manager

Engineering Team | San Francisco

Crunchyroll is proud to boast a platform that provides a robust service to its customers all around the world.  The operations team is responsible for operating that platform reliably and at scale, both for customers as well as content partners and developers.  As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly.  You also ensure that operations are safe and efficient by monitoring performance, coordinating planned maintenance, adjusting hardware components, and responding to issues.  Keeping the platform reliable ensures that our users, partners, and developers stay satisfied, engaged, and productive.

A successful candidate will have extensive experience managing both data center and cloud infrastructure for secure, large scale, and highly available services.  Technical and organizational vision, combined with flawless execution and a commitment to delivery is critical to this role.  The role will also require strong partnership with engineering teams, product management, customer support, security teams and vendors.

Responsibilities:

  • Operate, maintain, and improve the systems infrastructure and application development platform for a leading global destination and platform for Japanese anime and Asian content.
  • Coordinate team efforts through task, milestone, and objective tracking along with metric reporting.
  • Contribute to the development of operations processes and procedures, along with training programs and documentation.
  • Own the expansion of the operations team, and lead relevant hiring efforts while working closely with staff recruiters.
  • Oversee and execute hardware and system maintenance, minimizing impact to services.  Assist with the implementation and commissioning of new hardware installations.
  • Handle escalated issues and work closely with the operations team to resolve issues.  Validate problem descriptions and perform detailed problem diagnosis.
  • Assist with the creation of post-mortem reports following operational events and ensure follow-through on related action items.
  • Act as an externally-facing point of contact to coordinate service and operational support.

Requirements:

  • 7- 10 years experience implementing or supporting large-scale web/video products/platforms.
  • 4+ years management experience in the technology industry.
  • Strong experience scaling virtualized environments in AWS
  • Proven track record of automation -  ‘Infrastructure as code’ and CI/CD
  • Solid understanding of highly available, secure services and a proven ability to deliver them against a roadmap.
  • Excellent written and verbal communication skills.  The ability to influence others with your ideas.
  • Strong background in leading Linux systems administration, specifically RHEL/CentOS.
  • Demonstrated ability to understand complex systems, and drilling down to resolve problems
  • Proven ability to innovate new ideas and projects to automate existing and legacy systems
  • Experience with centralized logging stacks such as ELK
  • Knowledge of monitoring and graphing systems (Nagios/Icinga, Cacti, Ganglia, Graphite)
  • Strong experience with current web and Internet technologies like NGinx, Redis, MariaDB, MySQL, CDN, DNS
  • Clear understanding of networking technologies, such as load balancers, firewalls, and switches.
  • Experience writing libraries or applications in Python is a plus

Benefits:

  • Competitive salary
  • Health, dental and vision insurance, 401k, and Commuter benefits
  • Fun, passionate and skilled co-workers
  • Catered lunch and dinner 4x/week
  • Pet friendly environment

 

*Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any personal information.

 

About Crunchyroll

Crunchyroll is a leading global destination and platform for Japanese anime and Asian content. Through applications including Crunchyroll for iPhone, iPad, Android, Playstation®3, Playstation®4, Xbox LIVE®, AppleTV, Roku, Internet-enabled TVs, set-top boxes, affiliate websites and its own streaming website, Crunchyroll delivers more than 25,000 episodes and 15,000 hours of officially-licensed content from leading Asian media producers direct to viewers translated professionally in multiple languages within minutes of TV broadcast.  The company was founded in 2006 and now has over 700,000 paid subscribers and is a Top 10 SVOD service.

About Ellation, Inc. (General)

Ellation is a leading OTT video business committed to building premium video experiences for passionate superfans and creating a more sustainable direct-to-consumer business model for content creators and programmers. Ellation operates the anime streaming platform Crunchyroll, the crafting site Creativebug, and the recently launched VRV, a curated multi-channel platform for fans of animation, games, sci-fi, fantasy, comedy, horror, and technology.


Ellation is headquartered in San Francisco, CA and is funded by Otter Media, a Joint Venture between The Chernin Group and AT&T.