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Moderators and the Customer Support team are here to help you.
If you need help with anything, you may:
- Reach us by filling out the Contact Us
- PM a staff member or moderator, listed on the Community Staff page
- Visit the Help Forums
for assistance with any of your site-related problems.
Don't link to or name websites, fansub groups, or scanlation groups that share anime, manga, drama, music, translations, or other material they don't have permission for. This includes posting images that are watermarked with this information.
Content created by and shared by users in Crunchyroll's community space where users interact with each other should be appropriate for the comfort of a wide range of users. Avoid especially salacious or graphically violent content, as well as material likely to be found offensive, including excessive vulgarity, and tasteless commentary or jokes regarding rape, sexual orientation, race, nationality, religion, etc. when contributing to forums, comments, guest books, groups, and user reviews, and when creating your profile.
Keep in mind that context is relevant. There may be times when a remark or image is acceptable as part of one conversation, but would be inappropriate in another. Sometimes one or two remarks or images of a certain sort will be taken as fun, but a glut of such posts/comments may create an uncomfortable atmosphere for others. Use your best judgment, but understand that mods will also be using their best judgment (which might not always agree with yours) and may take appropriate action at their discretion.
Be respectful of other users and assume goodwill. Don't insult other users; don't troll, don't flame, don't offer up flamebait.
Do not Spam (repeatedly post the same or similar thing) for any reason, including for the purpose of getting CR points.
Most commercial advertising is not allowed, but promotion of crowdfunded projects that are likely to be of special interest to Crunchyroll users is allowed as long as it breaks no other rules, and is for smaller independent companies creating an actual product. Links to your own music, art, reviews, etc. that you create are allowed when they are on-topic (but don't spam them).
Creating additional ("alt") accounts is not generally allowed. If you need to create a second account for some reason, contact moderators or customer support with a reasonable explanation for creation of the alternate account. Alt accounts that are used to spam, harass/deceive other users, get around a ban or break any other rules may be banned or deleted on sight without warning.
Infringement of these rules may result in edits to and deletion of posts, comments, etc., and in some cases a temporary ban. This ban varies based on the infraction and can include deletion of your account.
Start new threads in the appropriate forums.
Mods may move threads if they aren't started in the appropriate forum. Poll Topics should be started in the Polls
forum regardless of subject matter. For site- or Crunchyroll app-related questions, use the site support Help!
forums. Ask your non-Crunchyroll support and non-discussion "I need advice/information/recommendation" type questions in the Advice, Info, Recommendations
Don't start new threads asking Crunchyroll to add such and such show or manga. Premium Members may suggest Anime/Manga/Drama in the What series/ movie/ drama/ manga would you like to see on CR thread in the CR Premium Members Group.
Check for similar existing threads before starting a new one.
Use the search feature to see if the discussion topic you want to start already exists. If it does, add your thoughts to the existing thread instead of starting a new topic. (If the existing thread seems quite old, contact a mod about closing it so you can create a new one without it being considered duplicate.)
Do your best to write in an intelligible way. Posts that don't make sense may be interpreted as off-topic or spam. New threads that start with a post that is nonsensical or very hard to understand may be closed as they tend to create confusion and don't lead to discussion.
Other ways to keep the forum experience enjoyable.
Avoid using all caps. Trim quotes to avoid creating long quote pyramids. Avoid double posting (use the "edit" feature instead of creating two or more posts in a row). Be reasonable when posting images (just a couple of images per post; keep them sized to fit within post boundaries). Use spoiler tags when posting about significant events in shows, manga, etc., or when revealing something from a related source. A little extra conversation in threads can be nice but be careful not to go so far off topic as to derail the discussion.
Mods may close threads or edit/delete posts to conform to these guidelines at their discretion.