A story is supposed to have questions in it, it's supposed to lead you to a hallway and let you walk down it yourself, not shove you through (sorry that was a little dramatic).
1. "I don't know what's happening!" - You're not supposed to know yet, it'll get there, relax.
2. "I can't remember peoples names well." - Anytime significant plot is being told, they use names AND faces, any other