Post Reply Can't subscribe to premium due to error
42 cr points
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22 / M / Toronto
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Posted 9/5/17 , edited 9/5/17
It's been three days since i contacted support, but haven't received a message back yet so i'm asking the forums because maybe there is a quick fix i just could not come up with. Every time i try and buy premium i get the error "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member." I am not premium and my free trial expired 3 days ago. I have tried paying with both pay pal and with credit card but both times the same error comes up. Does anyone have suggestions or solutions? Thanks for the help!
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62 / M / Earth
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Posted 9/5/17 , edited 9/5/17
"Plain" premium:
/premium_pick_plan?membership=premium

or if you want Plus:
/premium_pick_plan?membership=premiumplus

If one of those still fails, then /contact
42 cr points
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22 / M / Toronto
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Posted 9/5/17 , edited 9/6/17
so ya, like i was saying i get the error "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member." when i click those links, regardless if it's a month sub or 3 month or 12 month it simply will not allow me to pay for them. I already contacted support but the end of the third day is approaching and i haven't heard back from them. I'll be patient, if anyone else has a suggestion that'd be a great help.
12583 cr points
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27 / M / Canada
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Posted 9/6/17 , edited 9/7/17
Sounds like a database issue but you could try clearing your cache and deleting your cookies for Crunchyroll.
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