Post Reply Preorder item no longer exists
Posted 10/17/17 , edited 10/17/17

I just have a quick question. I preordered a figure on the store. It says now that "The product you requested does not exist."

I've monitored it for a bit, a few days ago I could click the link for the figure I bought and instead of a preorder button it didn't let new preorders through (but I locked mine for a while).

SO, my question is - will I still get such a figure? Or should I expect my order to be refunded XD?

I mean, I have quite a few preorders from that seller and now many of the other figures I bought from them are no longer "preorder" but people are allowed to just add it to their cart. That's something that makes me nervous about continually preordering - perhaps I should wait for things to be sent now XD?

Much love!
Der Zoodirektor
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36 / M / Germany
Posted 10/17/17 , edited 10/18/17
We routinely hide items from the store that have sold out during the pre-order phase. This does not affect existing orders. You do not need to worry.
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Posted 8/14/18 , edited 8/15/18
Once the pre-order phase ends and the date of release has passed will items return to the store or are they gone forever?

There was something I wanted to pre-order but didn't. Will it reappear in the store at a later time?
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