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Post Reply Renewed Premium Oct 11, no longer Premium
omket 
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Posted 10/20/17 , edited 10/21/17
The payment has already gone through on Oct 11th and I'm no longer premium today. I get the "try premium" link at the top, the star is no longer on my account and I can't watch simulcast videos.

If I go to the payment page and try to sub again it tells me I'm already premium.
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Posted 10/20/17 , edited 10/21/17
Billing/account issues need to go directly to support: /contact
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Posted 10/20/17 , edited 10/21/17
I'm EXACTLY the same- same date. Just logged a ticket- would recommend doing the same.
Provide them-
The amount charged
The date of the transaction
If you are being billed from a credit card:
Your full name as it appears on your credit card
The brand of your credit card (e.g. Visa)
The last 4 digits of your credit card number
The expiration date of your credit card
The billing zip code of your credit card

If you are being billed through PayPal:
The primary email of your PayPal account
If possible, the Paypal transaction ID for the specific charge


Hence the need for the private message to Crunchyroll
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Posted 10/20/17 , edited 10/21/17
I'm seeing the same thing.
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Posted 10/20/17 , edited 10/21/17
Same!
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26 / M
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Posted 10/20/17 , edited 10/21/17
Having this issue too. They charged my account and I have no access to anything premium.
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38 / M
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Posted 10/20/17 , edited 10/21/17
Ok, this looks like a mass problem.

Same thing happened to me.
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Posted 10/20/17 , edited 10/21/17
Me too
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38 / M
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Posted 10/20/17 , edited 10/21/17
Careful with your info, in the off chance there is a breach of some kind.
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Posted 10/20/17 , edited 10/21/17
Same thing occurred to me. Weird thing is if i check my status it says premium, but if i check my profile it says i am normal. The bill history does have my paid bill however, so they have a record that the subscription is paid.
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Posted 10/20/17 , edited 10/21/17

rellen22 wrote:

Weird thing is if i check my status it says premium, but if i check my profile it says i am normal. The bill history does have my paid bill however, so they have a record that the subscription is paid.


I just checked and its the same on my end.
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Posted 10/20/17 , edited 10/21/17
Crunchyroll is hacked ....
Maybe...
Go go watching netflix..
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52 / M
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Posted 10/20/17 , edited 10/21/17
Me too!
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Posted 10/20/17 , edited 10/21/17
same here
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Posted 10/20/17 , edited 10/21/17
This happened to me too. Haven't missed a payment in years. cycle is on the 11th and I also use Paypal.
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