Post Reply Requesting Refund
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Posted 10/29/17 , edited 10/29/17
Crunchyroll,

I have used your free trial to test your services, but was dissatisfied with them. Despite this, my PayPal sent you 6.95 CAD despite my wishes. Would I be able to get a refund please?

Regards,
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Posted 10/29/17 , edited 10/29/17

BaraMac wrote:

Crunchyroll,

I have used your free trial to test your services, but was dissatisfied with them. Despite this, my PayPal sent you 6.95 CAD despite my wishes. Would I be able to get a refund please?

Regards,


To simply cancel, follow the instructions here:

https://help.crunchyroll.com/hc/en-us/articles/205195785-Can-I-cancel-anytime-How-

You should also be able to change something directly in PayPal to stop recurring payments.

To request a refund you need to contact customer support directly. You can do that via the /contact form.

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Posted 10/29/17 , edited 10/29/17
Thank you very much for your help!
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Posted 10/29/17 , edited 10/29/17
The public forums are not the place for accounting/billing issues. You need to put in a direct support request here: /contact

You also need to visit your Paypal approved payments page and cancel that on there:
https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
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