Post Reply 14 day free trial problem
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Posted 11/19/17 , edited 11/19/17
When I try to activate 14 day free trial it keeps saying. Sorry, unable to start free trial. There was a problem with your payment method. I've reentered my information multiple times but it keeps saying this. Is there any fix?
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19 / F / The Intergalactic...
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Posted 11/19/17 , edited 11/19/17
I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.
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Posted 11/19/17 , edited 11/19/17
Alright I'll try contacting someone tomorrow thanks for your help
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Posted 11/19/17 , edited 11/19/17

eroniK wrote:

I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.


Silent_tomhawX's problem is with the system not accepting a card, so he will need to contact support: /contact

Yours may just only be that you haven't found the right link to follow:

"Plain" premium:
/premium_pick_plan?membership=premium
or if you want Plus:
/premium_pick_plan?membership=premiumplus

But if neither of those work for you either, then you also may have to use the contact link...
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Posted 11/19/17 , edited 11/20/17

asharka wrote:


eroniK wrote:

I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.


Silent_tomhawX's problem is with the system not accepting a card, so he will need to contact support: /contact

Yours may just only be that you haven't found the right link to follow:

"Plain" premium:
/premium_pick_plan?membership=premium
or if you want Plus:
/premium_pick_plan?membership=premiumplus

But if neither of those work for you either, then you also may have to use the contact link...


Thank you so much!
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Posted 5/2/18 , edited 5/2/18
I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before
TWPE 
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Posted 5/2/18 , edited 5/2/18

lexiefd wrote:

I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before


Pretty sure it's a bug.

/contact customer support using the link in this sentence.

Or you can skip the free trial, by clicking the "Plain" premium link that asharka posted.
Der Zoodirektor
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Posted 5/2/18 , edited 5/16/18

lexiefd wrote:

I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before


Try getting the free trial again now.
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