someone hacked my account
Posted 11/20/17 , edited 11/20/17
someone hacked my account and changed the email address. i did not do this. now i do not have access to premium nor can i cancel my subscription or anything. how do i get back control of my account with the username "AllTheUserNamesWereTaken"?
Posted 11/20/17 , edited 11/20/17
https://imgur.com/uJVaHDS
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Posted 11/20/17 , edited 11/20/17
Put in a support request: /contact
Posted 11/20/17 , edited 11/20/17

asharka wrote:

Put in a support request: /contact


Ill do that but i have heard that they dont tend to respond to support tickets.
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Posted 11/20/17 , edited 11/20/17
It's the only way to get account issues resolved. Even the one lone support person (from Germany) that does at times read and respond here, always asks if there has been a ticket opened, and almost always tells people to submit one if they haven't already done so.
Dragon
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Posted 11/20/17 , edited 11/21/17
Looks like they nuked, so closed.

If you think your account has been hacked, the absolute best way to resolve the issue is to visit /contact or email [email protected] . Mods are unable to help, it's above our toolset to deal with, and while occasionally a support person will see these sorts of posts, it's far, far more reliable to contact them directly.
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