Post Reply Crunchyroll store needs a massive rework
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Posted 12/4/17 , edited 12/4/17
Nothing should ever take this long to get shipped out. my example I ordered two figmas back at the beginning of the year with a release date at the end of summer and I have yet to even get a tracking number for shipping its honestly not a good experience and makes me wonder did I buy something they never even had?

as it stands now with their store and vendors I will always tell people to look else where because stuff just takes way to long to get here and why buy from crunchy when you can buy from anybody else and get it roughly around the release date ( with in a week to two weeks of its actual street release date ).

whether it be find new vendors who can actually guarantee the products in a timely manner or more a more efficient shipping department I don't know the answer but something needs to change because the CR store isn't exactly the best by any stretch of the imagination.
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Posted 12/9/17 , edited 12/9/17
Has anyone any idea as to when they will put the Premium Membership Gift - 12 Months back into the Crunchyroll Store? Thanks.
Der Zoodirektor
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Posted 12/11/17 , edited 12/11/17

Sequitur32 wrote:

Nothing should ever take this long to get shipped out. my example I ordered two figmas back at the beginning of the year with a release date at the end of summer and I have yet to even get a tracking number for shipping its honestly not a good experience and makes me wonder did I buy something they never even had?

as it stands now with their store and vendors I will always tell people to look else where because stuff just takes way to long to get here and why buy from crunchy when you can buy from anybody else and get it roughly around the release date ( with in a week to two weeks of its actual street release date ).

whether it be find new vendors who can actually guarantee the products in a timely manner or more a more efficient shipping department I don't know the answer but something needs to change because the CR store isn't exactly the best by any stretch of the imagination.


All legitimate vendors in the US will receive their stock through the same authorized wholesalers or directly from the manufacturers. This means that they will receive their stock at roughly the same time, give and take a day of two depending on the distance from the port of import (usually the port of Los Angeles) or wholesaler.

Both manufacturers and wholesalers will not provide you with a fixed date for the delivery, everyone in the supply chain only provides estimates.

This is different for shady vendors who operate outside of the supply chain, e.g. by circumventing the authorized wholesaler and selling items which were meant to be sold in Japan. As street dates in Japan are usually 1-2 months earlier than in the US and postal services/couriers/air cargo operators are able to provide very accurate delivery estimates, those companies are able to work with much more accurate "release dates" than us.

As you mentioned, you ordered figmas, which are a Good Smile Company product. Good Smile Company has only authorized one wholesaler in North America to import and sell their products, namely Ultra Tokyo Connection. This means that all figmas go through their warehouse near LA first, before being distributed to the local and online vendors in the US.
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