Post Reply I keep getting "Double paying for Crunchyroll" emails even though I cancelled VRV.
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38 / M / St. Louis
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Posted 12/13/17 , edited 12/14/17
As the title says: I tried out VRV for the free trial period, decided it didn't offer enough more than Crunchyroll that I'd enjoy, and cancelled my subscription there. I've kept my CR premium going. I keep getting emails saying I'm paying twice and I should cancel CR to avoid paying twice. However, I went the opposite way and cancelled VRV. It seems Crunchyroll email servers didn't get the memo. Any assistance appreciated.

Also, I would have contacted support directly, but the link to do so goes to a page that is deep with responses to commit questions and no way I could find to actually put in a ticket. I recommend a revamp to that page, sometimes people really do need to put in tickets.

<3
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Posted 12/13/17 , edited 12/14/17

Garylisk wrote:

As the title says: I tried out VRV for the free trial period, decided it didn't offer enough more than Crunchyroll that I'd enjoy, and cancelled my subscription there. I've kept my CR premium going. I keep getting emails saying I'm paying twice and I should cancel CR to avoid paying twice. However, I went the opposite way and cancelled VRV. It seems Crunchyroll email servers didn't get the memo. Any assistance appreciated.

Also, I would have contacted support directly, but the link to do so goes to a page that is deep with responses to commit questions and no way I could find to actually put in a ticket. I recommend a revamp to that page, sometimes people really do need to put in tickets.

<3


Here's the direct link to contact support: /contact
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