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Post Reply Crunchyroll Streaming Quality
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Posted 12/17/17 , edited 12/17/17
Hey all,
this is my very first post here on the CR forum.

I guess many of you have heard of the issues CR had in March this year with their video quality, more specific them encodes and the following “improvement”.

It seems like it has gotten quiet around this topic lately so I wanted to bring it up again. Maybe this has already been fixed and I was just not able to find any new information about it. However, I still notice that 1080p streaming doesn’t look as good as it should be. To be more precise I have the impression that everything always looks blurry, regardless of video smoothing on or off.

I did a little research and stumbled upon this post:
https://medium.com/@Daiz/crunchyrolls-reduced-video-quality-is-deliberate-cost-cutting-at-the-expense-of-paying-customers-c86c6899033b
I’m pretty sure some of you have already read this article and are aware what it is about. For everyone else: Please go and read it – it’s quite interesting and also important.
Last update on this post was 21-10-17 (DMY) and it seems that the problems are still present.

Also, I found this post with no clear answer whether or not the issues are solved or if any improvements were made:
http://www.crunchyroll.com/forumtopic-985103/updated-46-our-statement-regarding-recent-video-quality-issues?pg=18

According to Diaz the (new) new encodes are worse than the original ones and while this is debatable, I strongly agree on his statement that Crunchyroll is at the lower end of premium streaming in terms of quality. Maybe this is not true and unfair for all shows but I’m talking for the ones I’ve seen. He has compared it with Anime on Demand who seem to do a pretty good job. I recommend you go and see for yourself – comparison in his post.
Daiz also mentioned in his thread that in the first 48 hours you will get a higher bitrate version than later.

Seeing this development makes me sad and I’m really thinking of quitting the service right now if this turns out to be still not fixed / true. I want the best quality possible and if I can only get it from other sources so be it. I’m an enthusiast if it comes to visuals and while I understand that streaming – as of now – does not compare to the juicy quality of a Blue Ray, I don’t want to see it getting even worse. I mean some Blue Ray reuploads on YouTube look better or the same than shows on CR in 1080p.

So, what is my agenda with this post? Well, certainly I want to know if CR wants to improve quality constantly and permanently for paying users. And why not in case they don’t want to.
Raising awareness? – Definitely yes!

Again, there are a lot of “if’s” that need to be answered. Maybe I’m causing commotion for nothing, but this is still very important to me. What are your opinions about all this quality dilemma?
(Please don’t give me that “You can’t see a difference anyway”-stuff. As I said, I am an enthusiast. I DO NOTICE)
_____________________________________________________________

If you happen to find any mistakes feel free to keep them! – sadly I’m not a native English speaker so please forgive me my imperfection!
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Posted 12/17/17 , edited 12/17/17
what a first post lol


This is not a good "Anime" subforum thread. You should move it to the site discussion.
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Posted 12/17/17 , edited 12/17/17


koakoakoakoakoakoakoakoakoa wrote:

what a first post lol


This is not a good "Anime" subforum thread. You should move it to the site discussion.


I agree. I've moved it to the Site Support forum. I forget what forum the original discussion regarding CR video quality was in, but if that was in Miscellaneous, or, by chance, Anime and has been posted to within the last couple of months that thread would also be an appropriate place to reintroduce the topic.

Personally, I'm completely happy with Crunchyroll's video quality, and even if I could see a difference in specific comparisons it's not enough of a difference to affect my viewing experience in any meaningful way. (When quality is so bad that I can't read subtitles...that's when I care.)

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Posted 12/17/17 , edited 12/17/17
same here, Lo. Good enough for me, but some people pixel peep apparently, ha ha ha.

1080p is 1080p
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Posted 12/17/17 , edited 12/18/17
Crunchyroll compresses the episodes, which result in loss in quality. it kinda sucks that CR offers episodes in full HD with a significantly lower bitrate than other sources, but what can you do. comparing Crunchyroll streams with an illegally uploaded Bluray version on youtube is a little unfair though.
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Posted 12/18/17 , edited 12/18/17

This is also 1080p: https://cdn-images-1.medium.com/max/1800/1*miyVsVopo8h0wcXF1VUyIQ.jpeg
But it looks pretty bad, so resolution is not the thing I'm complaining about here. It’s the overall look of the video.


lorreen wrote:
(When quality is so bad that I can't read subtitles...that's when I care.)

To my knowledge that is not possible on CR because the Subs are rendered on their own and not hard subbed into the video material allowing for multiple language Subs for example. So, if CR decides to break down quality to 144p for premium users you still would not care because you can still read the Subs? (I am exaggerating on this one – I know)


namealreadytaken wrote:
[...] but what can you do. comparing Crunchyroll streams with an illegally uploaded Bluray version on youtube is a little unfair though.

As for the “What can you do”-part I would like to quote Diaz:
"First of all, spread the word! The more we can make people aware of these issues, the harder time Crunchyroll will have ignoring them. If you’re a paying customer, I highly recommend bringing it up on Crunchyroll’s forums, as well as sending messages about the poor video quality to them using their support system. Even better, vote with your wallet and straight up cancel your premium subscription, citing poor video quality as the reason. As consumers, we deserve better than this.”

For the unfair comparison to YouTube I agree. But it still does not change the fact, that other sites manage to do better without charging money. I think it’s either CR cutting costs or lack of skill.

For me the more important question is, does the community want to accept this so easily?
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Posted 12/18/17 , edited 12/18/17

the-paranoia wrote:

To my knowledge that is not possible on CR because the Subs are rendered on their own and not hard subbed into the video material allowing for multiple language Subs for example.

Soft subs are the norm for the website player (although you may come across a few videos that are hard subbed, usually by the publisher), but AFAIK, all the device streams are hard subbed.

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Posted 12/18/17 , edited 12/19/17

TheAncientOne wrote:
Soft subs are the norm for the website player (although you may come across a few videos that are hard subbed, usually by the publisher), but AFAIK, all the device streams are hard subbed.

If devices were soft-subbed too, there would be no reason to continue not offering viewing them "raw" as a subtitle choice as they have in the browser. At least, in the past, the reason they gave was that meant paying for storage and distribution of yet another full set of video files at four resolutions compounded by all the various player file format types, so I would agree that is still the case.
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Posted 12/18/17 , edited 12/19/17
We do have apps with softsub support over at VRV these days.
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Posted 12/18/17 , edited 12/19/17

shinryou wrote:

We do have apps with softsub support over at VRV these days.


How am I suppose to use VRV in South Africa? Please post a solution that's not based on region blocking or region specific.

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Posted 12/18/17 , edited 12/18/17

koakoakoakoakoakoakoakoakoa wrote:

same here, Lo. Good enough for me, but some people pixel peep apparently, ha ha ha.

1080p is 1080p


Well.. scaled 1080p != actual 1080p with decent bitrate:

I have to ask this, on what device are watching Crunchry and at what distance?

When I choose 1080p on my s7 edge then of course its going "to look like 4k" on its screen or 1080p for that matter, but it is not quite the same on when I compare between my Cell, Thinkpad or my Desktop.

Especially if I use a steam from CR againts a release group. Sure some of them are the same but then you can pickup that the release groups are better especially if we have cases of "1080p scaled content" with poor bitrate; consistent or starting out quite good and dropping towards the middle or end of the episodes or within the episode.

Sigh.

Here is an earlier post if mine:

------------ SNIP ----------------


namealreadytaken wrote:


booswigter wrote:
Has there been any recent update or news on this matter?
Opinion: It still seems that other sources have either more bit rate or better quality...


can confirm that the bitrate from CR is significantly lower than "other" sources.
the overall bitrate for Love Live Sunshine season 2 episode 9 at full HD is
3,181 kbps on Crunchyroll
4,517 kbps elsewhere.

the difference in quality may or may not be noticeable though.


When I compare for example Recovery of an MMO Junkie Episode 1 – ♀ IRL, ♂ Online between CR's streaming service and 720p from 'a release group' then I can clearly see the differance between the two. This is why I ask the question if CR's 720p and 1080p really are that in quality or is it only in scaling?

Which makes me wonder what is the point to pay for a legal service when the other sources almost always has better quality. I really want to understand this and I am truly not funny about it...

The only other reason I can think of is that CR uses the just released streams instead of high quality streams or source material.

------------ SNIP ----------------

from [Updated 4/6] Our Statement Regarding Recent Video Quality Issues
http://www.crunchyroll.com/forumtopic-985103/updated-46-our-statement-regarding-recent-video-quality-issues
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Posted 1/13/18 , edited 1/13/18
Another issue with streaming quality is this. You can apparently be forcefully logged out in the middle of a stream and it will drop to SD quality.
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Posted 1/13/18 , edited 1/13/18
I think the streaming quality is pretty good.
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Posted 2/13/18 , edited 2/14/18
Sad to see this is still an issue nearly a year later. I un-subbed after 7 years of continuous subscription back when this was made public, and it disappoints me that this has yet to be resolved. Thanks for the update post, guess I'll check again in another year.
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Posted 6/14/18 , edited 6/14/18
Also, found this thread to be disappointed that still this issue hasn't been addressed. Shame though. (decently) liked using Crunchyroll (if I used a vpn, cause Belgium catalogue was and is not really up to par with US)
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