Stuck on "Retrieving"

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Posted 12/26/17 , edited 12/26/17
I have a TCL Roku Tv and anytime I try to watch something on Crunchyroll its stays stuck on retrieving. This has happened with multiple animes such as One Piece, Dragon Ball Super and Black Clover. I have tried uninstalling and reinstalling the app and oother things but nothing has worked still the same result. Crunchyroll please fix this now or I demand a refund for my premium membership. What's the point in paying if I can't watch any anime.
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Posted 12/26/17 , edited 12/27/17
Yeah, they don't care. See the other thread with the same title as yours. This has been happening for months.
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