Post Reply None of the promo codes will work
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Posted 12/29/17 , edited 12/29/17
apparently theres 2 codes called THANKYOU and SHINJI75 and neither of them will work for me. I'm trying to pre order a figure and the codes never work, are they gonna be fixed? and i see other people having this problem and they're told to email an email, what would i need to send the email? an order number? because then ive already bought it! someone please help me, thanks!
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Posted 12/29/17 , edited 12/29/17

shonic567 wrote:

apparently theres 2 codes called THANKYOU and SHINJI75 and neither of them will work for me. I'm trying to pre order a figure and the codes never work, are they gonna be fixed? and i see other people having this problem and they're told to email an email, what would i need to send the email? an order number? because then ive already bought it! someone please help me, thanks!


you can contact customer support directly using the /contact form. That essentially sends them an email, but with a standardized subject etc that you choose from drop down menus to ensure ti gets routed most quickly and accurately.

One thing I seem to recall being a common cause of the codes not working are either not being in the US, or trying to apply the code before you've supplied a shipping address. If you are in the US and have filled in your shipping address and the codes still don't work even though you meet the criteria for them, then go ahead and use that /contact form--there should be an option to specify that it's a Crunchyroll Store issue.
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Posted 12/29/17 , edited 12/30/17
hey, thanks dude! i was just bein dumb and i had to put in the address, heh
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Posted 1/1/18 , edited 1/2/18
I could not use SHINJI75 and then by accident I placed my order. I went back and tested THANKYOU and that one did apply but I already have my order placed .
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