Manga app hangs on authenticating on iPad Pro 12.9” and iOS 11

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Posted 1/5/18 , edited 1/5/18
Something like this seems to happen every time there is a new release of the iOS, at least on my 12.9” iPad Pro. Is there a way to fix it?

Or is Crunchyroll using specific iPad model and iOS versions as part of the authentication credential, and thus this won’t work until Crunchyroll fixes this on the server side?

Anyway, this is really annoying. And the fact that this happens with regularity, on every iOS update, even more so.
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Posted 1/5/18 , edited 1/5/18
Just had the same issue i deleted the app and reinstalled it, that fixed it for me i also have this issue regularly.

Iphone 5s. iOS 11.2.1
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25 / M / Cartagena, Colombia
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Posted 1/23/18 , edited 1/23/18
It's working for me so far, deleting and installing again, thanks
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Posted 10/29/18 , edited 10/29/18
I seem to be having this problem on my iPad (6th generation) very frequently. It’s on the latest iOS (12) and every time I leave the app for a while it gets stuck on the authenticating message - I find the only way round this is to soft reset my iPad or reinstall the app but it’s not useful for wanting to just open it up and read... I hope this bug gets fixed soon!
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23 / F / Wonderland
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Posted 2/6/19 , edited 2/6/19
Just wanted to say that I had the same issue when I tried opening the app today. I certainly hope it won't be a regular occurrence.
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Posted 2/8/19 , edited 2/8/19
Seems to be an issue authenticating log ins atm. Reinstalled the app and get a log in failed error upon signing in.
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31 / M / Kentucky
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Posted 2/9/19 , edited 2/9/19
I have this issue on my iPhone 7+ As well where after I try to log in it hangs up on a loading screen and never progresses. After trying to close the app I get met with a Authenticaton screen that never goes away either. After reinstalling the app it lets me veiw pages as long as I don’t try to log in. There’s something wrong with the log in step.
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32 / M
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Posted 2/10/19 , edited 2/10/19
Same problem here. iPhone 8 Plus, latest iOS version. Reinstalled the app, but the problem persists.
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Posted 2/11/19 , edited 2/11/19
Same issue. Pretty sure CR just isn’t bothered by it now. His is mega sad and frustrating. Their support team doesn’t even know if it will get fixed. And I have this issue on iPhone 6s, Xs , iPad 2018 and iPad Pro 2018
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Posted 23 days ago , edited 22 days ago
Does anyone have a fix for this? It worked in January but now it just stays stuck.
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20 / M
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Posted 21 days ago , edited 19 days ago
So after trying this a few times, here's what I know about the issue.

You must reinstall to temporarily fix it, signing back in yields one of three results.
1| The issue occurs again and you must reinstall the app.
2| You will be put on the settings page which will be darkened slightly and you can't select anything. You just need to close and reopen the app but you will stay signed out.( Most common issue, won't have to reinstall the app.)
3| You sign in and it works.

Now signing back in runs the risk of having to redo it all over again so it's best to stay signed out.

If you manage to sign in and want to lessen the chances of the issue occurring, then close the app after use so it's not running in the background or close whatever your reading (Best to do both)
This did work for me as the issue only occurred when I left the app on in the background while halfway through a manga.
However it may have just been a coincidence. Especially since I was only able to test it within a three days before it happened.


Edit|

So, found out something quite weird, unsure if this works for everyone or if this is just a coincidence.
So signed in again and issue occurred, didn't have time redownload. I go to a different area, connect to wifi and open the app, and it somehow worked without needing to download again.
When the issue happened again, I head home, connect to the wifi, and the issue was solved again.

Not that useful but perhaps this issue is somehow connected to internet access?
crupib 
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Posted 21 days ago , edited 21 days ago
I have been try to login with my iphone and ipad. I just hangs, I have try deleting the app and reinstalling more that I care to say. Please resolve this problem.
crupib 
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Posted 19 days ago , edited 19 days ago
It worked for a whole day now it is broken again
crupib 
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63 / M
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Posted 19 days ago , edited 19 days ago
By the way your website forum works very poorly. Please fix your problems.
Kiiske 
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Posted 3 days ago , edited 2 days ago
The problem with Crunchyroll is that they don’t give a fuck about their users. This manga app problem has been an issue for over a year and they still haven’t done shit to fix it. Their website is often down also. So who’s in charge and what they do seems to be minimal to serve the community. It’s really sad because it tends to make users use illegal sites to watch anime or read manga.
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