My account was upgraded and i got charged

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Posted 1/8/18 , edited 1/8/18
My account was upgraded and i got charged now i cant cancel my membership at all. Is there a problem with crunchyroll at the moment? If i got the cancel i get a message saying that im not an active member so i cant cancel but i was just charged for upgrading to premium plus and is says i have recurring payments.
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Posted 1/8/18 , edited 1/8/18
Your profile currently doesn't show you as being premium, but if it still says that here: /acct/membership then you should put in a support request here: /contact. Especially if this is something that you didn't personally initiate, it might be that your account was hacked. CR wouldn't just upgrade you without some action from your account.
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Posted 1/8/18 , edited 1/8/18

asharka wrote:if this is something that you didn't personally initiate, it might be that your account was hacked. CR wouldn't just upgrade you without some action from your account.


from my understanding, Crunchyroll automatically upgrades to a paid premium once the trial is over.

edit: it's even stated in TOS, which hardly anyone reads.



We will begin billing your Payment Method for monthly Membership Fee at the end of the free trial period of your membership unless you cancel prior to the end of the free trial period.

http://www.crunchyroll.com/tos
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