Post Reply Wrong Tracking Number
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Posted 1/22/18 , edited 1/22/18
so i ordered a wall scroll on Jan 16 and every time i try checking the Tracking number it says its wrong so i was wondering has this happened to anyone and should i worry about not getting this package
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Posted 1/22/18 , edited 1/22/18
contact support and give them the confirmation number for your order.
they should be able to verify and give the correct tracking number.
Posted 1/22/18 , edited 1/22/18

Kawaii_Goddesss wrote:

so i ordered a wall scroll on Jan 16 and every time i try checking the Tracking number it says its wrong so i was wondering has this happened to anyone and should i worry about not getting this package


Have you done this?
https://help.crunchyroll.com/hc/en-us/articles/208404113-My-Tracking-Number-isn-t-working-


Please try your tracking number on all 5 of the following carriers: USPS.com, FedEx.com, DHLglobalmail.com, UPSmailinnovations.com, and Asendiausa.com.


If you have then contact support like namealreadytaken has suggested.
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Posted 1/22/18 , edited 1/22/18
I actually have a similar problem going on, Crunchy is working on finding out whats going on, we're waiting for the Vendor to get back to CR.

What happened was, I bought a friend a bday present, when I checked the tracking (I like stalking mail) it said it was delivered in so and so state, and it was the wrong state! I tried contacting the vendor myself, trying to ask if it is just the wrong tracking number or a really royal screw up on shipping, but kept getting an error page so I had to contact support.

Support got back to me fast, but the vendor is taking forever getting back to crunchy on the matter.. Contacting support is your best bet.
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Posted 1/22/18 , edited 1/23/18
Thanks guys contacted them and got a new tracking number package arrives tomorrow
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