Post Reply Refund and Membership Trouble
3 cr points
Send Message: Send PM GB Post
Offline
Posted 2/4/18 , edited 2/4/18
Hello! I recently got a free trial for membership and forgot to cancel. 20 minutes ago i got a email from paypal saying $6.00 or so was transacted from my account. I tried to cancel the recurring membership earlier, and to no avail, as everytime i do i returns me badk to the same page saying i still have an active membership. As for the money transacted, i request a refund as soon as possible please. This crunchyroll free trial was meant for my sister but she doesnt use it anymore, and i dont use crunchyroll either, so there would be no point for me paying for something i dont use. Thank you for your help and id like for this to get solved quickly.
121583 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 2/4/18 , edited 2/4/18

CHERlSH wrote:

Hello! I recently got a free trial for membership and forgot to cancel. 20 minutes ago i got a email from paypal saying $6.00 or so was transacted from my account. I tried to cancel the recurring membership earlier, and to no avail, as everytime i do i returns me badk to the same page saying i still have an active membership. As for the money transacted, i request a refund as soon as possible please. This crunchyroll free trial was meant for my sister but she doesnt use it anymore, and i dont use crunchyroll either, so there would be no point for me paying for something i dont use. Thank you for your help and id like for this to get solved quickly.


Here's information on how to cancel -- be sure to see the part relevant to Paypal -- to avoid future charges.

https://help.crunchyroll.com/hc/en-us/articles/204538129-How-do-I-cancel-my-membership-

To request a refund of the amount already charged or if you are experiencing problems with the cancelation using the instructions at the above link, you'll need to contact customer support directly using the /contact form.
110480 cr points
Send Message: Send PM GB Post
58 / M / U.S.A. (mid-south)
Offline
Posted 10/29/18 , edited 10/29/18

marthabrown303 wrote:

I recently got a free trial for membership and forgot to cancel. 20 minutes ago i got a email from paypal saying $6.00 or so was transacted from my account.

You should go into your PayPal account and cancel the recurring transaction there:
https://www.paypal.com/gd/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058
You must be logged in to post.