Post Reply SUPPORT Please HELP
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Posted 2/8/18 , edited 2/9/18
I've been watching the Anime Series Touken Ranbu - Hanamaru but I can't continue since I'm stuck on episode 4 (April - What is Strength?).

Since Saturday I keep getting the error message - There was a problem loading this content please try again later. I'm using the CR App on Apple TV. From what I can tell there aren't any issues playing any other episode except for episode 4. It's been 6 days now and I really want to continue watching the series so I can catch up to the new season being released each week.

I hope someone from Tech Support reads this so they can fix the issue.

I'm a Premium member.

Thanks in advance.
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Posted 2/8/18 , edited 2/9/18
you may have corrupted data delete the cache from SAFARI web browser and try again

From your Safari menu bar click Safari > Preferences then select the Advanced tab.

Select: Show Develop menu in menu bar

Now from the menu bar click Develop > Empty Caches
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Posted 2/9/18 , edited 2/9/18

ZeroCoooL wrote:

you may have corrupted data delete the cache from SAFARI web browser and try again

From your Safari menu bar click Safari > Preferences then select the Advanced tab.

Select: Show Develop menu in menu bar

Now from the menu bar click Develop > Empty Caches


Thanks for suggesting this ZeroCooL but the problem is that I'm not using a computer browser to watch CR. I use Apple TV and the CR app that's installed on it.

This is an issue/problem with Episode 4 from this particular series. All other episodes in the series can be streamed with no problems. So it's something on Crunchyrolls end I'm guessing.

Again thanks for replying
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