Post Reply my account was wiped
3 cr points
Send Message: Send PM GB Post
Offline
Posted 2/12/18 , edited 2/12/18
as of Saturday night 10 march of 2018 my account was completely wiped.When the site crashed that day i deleted my app on my iPad and re-download the app and i tried to sign in it would not allow me, i tried to get my password to see if that fixed it but it did not work. I then tried to see if i still had and account and tried to make a new one with the email and it worked witch leads me to believe that my account was wiped, so i tried to resubscribe and my iPad said that i was already subscribed. i tried to reach out to support and they said that they have no record of my account being premium even tho my iTunes say i am currently subscribed.
38488 cr points
Send Message: Send PM GB Post
32 / M / Usually right und...
Online
Posted 2/12/18 , edited 2/12/18
Did you try logging in with the email linked to your iTunes account instead of a username?
I'm told subscribing through a device can lead to it creating a new premium account that uses the email (or gamertag) associated with the device to log in instead of a username.
You must be logged in to post.