Post Reply Videos Freeze Constantly
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Posted 3/2/18 , edited 3/2/18
Hello,

I have a premium membership, have been trying to watch some shows but it is becoming unbearable.
Every video I get about 10 or more freezes (the video just stops). Sometimes different things fix the problem (like refreshing the page, pausing and playing again, skipping ahead or backwards by 1 second, etc...).
It does it whether I play it in 1080p or 720p, whether I am playing on my Alienware 17R4, or my Xbox One X (ethernet and/or Wifi at 80mb/s download speed) or even my phone on LTE network.
This is the only webplayer I get this problem with. I can watch 1080p videos on other sites with minimal initial buffering no problem.

It completely ruins the experience when I have to refresh the page or skip 1 second because the webplayer decided to freeze while Goku was mid kamehameha.
I am seriously debating going back to downloading stuff via torrent if this doesn't get better.

Thanks for any advice you guys can give.
7222 cr points
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F / Canada
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Posted 7/29/18 , edited 7/29/18
Same here. The only player that continuously freezes on me.
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Posted 7/29/18 , edited 7/30/18
I'm also having issues getting the videos to play. This has been going for quite some time now. I'm using the latest Firefox version (61.0.1 64-bit).

I have to F5 repeatedly until the video starts, otherwise I just get this:



Then the video stutters, freezes and buffers far too much... but getting the video to work in the first place is very rare itself.

It's definitely not a connection issue. Every other service works fine for me except Crunchyroll. I've speedtested my connection as well.

I'm not going to make a huge fuss but it's getting frustrating and I'm going to have to vote with my money if this isn't fixed or at least acknowledged soon.

People claim the HTML5 player doesn't have these issues, but that is for Premium+ only members. I'm a bit annoyed that such a vital feature on a streaming website is locked behind a huge extra fee despite having been a member for over 4 years.
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62 / M / Earth
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Posted 7/29/18 , edited 7/29/18

Woopzilla wrote:
People claim the HTML5 player doesn't have these issues, but that is for Premium+ only members. I'm a bit annoyed that such a vital feature on a streaming website is locked behind a huge extra fee despite having been a member for over 4 years.


Not the official html5 player, one of the unofficial extensions for either Chrome or Firefox available in the respective extension stores. Those buffer more of the video and for most people eliminate the stuttering.
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19 / F
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Posted 8/3/18 , edited 8/3/18
I have this problem too but for a very long time. I thought waiting might help.. I hope they can find a solution for this. :sweatingbullets:
I might as well ask someone from my family if they can help, just in case.
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28 / Tiny town in Norway
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Posted 8/3/18 , edited 8/3/18
Having this problem too, and I have just gotten a brand new laptop.
I have even payed premium for a year too but just annoying with the freezing
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18 / M / Seattle
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Posted 8/9/18 , edited 8/9/18
Keeps freezing for me as well, seems to happen when I rewind or go forward in the video playback. It is super annoying and hope its fixed soon. Because right now, I cant watch an anime because nothing I can do helps my situation.
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Posted 8/19/18 , edited 8/20/18
Please fix this crunchyroll :'C I miss my shows lol, its just too skippy for me otherwise I'd be on every day XD. Maybe its because my internet sucks or something idk but I could watch it fine before :'C Please get back to us bb
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36 / M / Seattle
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Posted 8/20/18 , edited 8/20/18
My videos only started stuttering a few days ago, I was able to watch 1080p videos of Case Closed with no problems a week and a half ago.
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Posted 8/20/18 , edited 8/20/18
i have this problem on the xbox one.. its only happen like 10 days ago
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19 / M / Sweden
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Posted 8/21/18 , edited 8/21/18
It's been a problem for me for a few months now.
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Posted 8/22/18 , edited 8/25/18
You could try this html5 extension and see if that makes any difference. Uses hard subs instead of soft, so only has to coordinate one stream. Might help, might not.

https://chrome.google.com/webstore/detail/crunchyroll-html5/ihegfgnkffeibpmnajnoiemkcmlbmhmi
29007 cr points
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Posted 8/23/18 , edited 8/23/18
Having the same issue, it's making the shows unwatchable.
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34 / M
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Posted 8/24/18 , edited 8/24/18
They dont even read the forums or they would have fixed this already, they decided to upgrade storage few month's back or something but problems are still here and there been no compensation whatsoever so do what i do and vote with wallet and dont renew sub
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Posted 9/3/18 , edited 9/3/18
Crunchy roll freezes all the time. They ignore it! Why do we pay? There's ppl uploading for free might start using that instead
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