Post Reply Free trial not activating
HecnaL 
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Posted 3/2/18 , edited 3/3/18
I'm new to this service and decided to dive straight into the free 14 day premium trial. However when I entered my card details it said that they were incorrect so I entered them again to which I received the message "sorry, only one free trial per payment method" and now my membership status is listed as basic free member and I have no way of activating my free trial. Is this a common problem? And how do I fix it so I can receive my free trial?
55885 cr points
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62 / M / Earth
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Posted 3/2/18 , edited 3/3/18
Support link here for account problems: /contact
HecnaL 
5 cr points
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Posted 3/2/18 , edited 3/3/18
Thank you
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