Post Reply A Question for Crunchyroll Devs and Managers.
15 cr points
Send Message: Send PM GB Post
33 / F
Offline
Posted 4/14/18 , edited 4/14/18
Hello. I hope everyone is doing well.

I have a serious question about servers and traffic. I am finding is a constant issue with the site being broken or there being an issue to connect to the site. I was hoping there would be an update on if the servers would be expanded and/or updated to allow for more traffic and less downtime.

To be honest, I'm increasingly becoming more and more frustrated by the interruptions or logging onto the site to find that it again shows me another shinobi message. I'm to the point that I'm just looking for answers in hope that there would be an answer and a reason to continue to patiently want for a resolution. I'm close to just ending my sub and going back to other means of streaming anime.

Thanks and hope that it doesn't come off as too snooty.
48768 cr points
Send Message: Send PM GB Post
27 / M
Online
Posted 4/14/18 , edited 4/18/18
There was a reddit post here about this.
https://www.reddit.com/r/anime/comments/87stdb/this_is_why_crunchyroll_hasnt_actually_continued/



Former Product Manger and developer from the Crunchyroll web and console apps here. User-facing features on the CR website was my sole responsibility for a couple years when a lot of the mess you're reading about on GlassDoor happened.

When Crunchyroll was invested in by the Chernin group and later became Ellation, upper management made a conscious (and wildly unpopular) decision to invest all resources in 'the platform', known today as VRV, and subsequently stopped all development and improvements on the CR website and service, perhaps with only the exception of some video processing tech. It sounds like that was an instantaneous decision but it was more like a 6-9 months period of all resources/developers slowly being moved off CR projects and reassigned to VRV. Then finally the decree was handed down in a rather depressing all-hands meeting: No new feature development on CR. (This was back in 2016, maybe it's changed now, I can't say. Just giving context here.)

Despite many attempts to sneak in new features and improvements, if the work wasn't somehow applicable to VRV upper management didn't want to hear it. It was extremely discouraging for much of the dev team, who, like myself, were passionate anime fans and did care about the end users' experience. Ultimately, the majority of those individuals were 'laid off' when it was decided to outsource engineering efforts to Moldova. I had left the company for the above and other reasons just before the layoffs happened. (You can read my Glassdoor review: "Harassment is your opinion.")

My understanding is that the transition to the Moldova team was poorly handled from an engineering perspective and a lot of balls were dropped. (i.e. lots of downtime for you, the user. Also, fun fact, PS4s are apparently semi-illegal and very hard to get in Moldova so I'm not sure how they're developing the PS4 app!) Like many growing tech companies, upper management made a lot of mistakes during the transition and the lead-up to it, so it's not surprising that Crunchyroll is still playing catchup. It was already a tech stack in need of a lot of refactoring and cleanup and was heavily neglected while VRV was being built. Additionally, a lot of people who built Crunchyroll from the ground-up were let go. No doubt a lot of knowledge left with them. I wish I could tell you that the people making the decisions at Ellation care about anime and the end user, but sadly based on my experiences I think the brand/community team (as it was called when I worked there) is the only team that can still say it is composed of passionate anime fans.

Ellation is the cancer that grew out of Crunchyroll. It is a media company. Their end game is to make money, not serve the anime community. Not trying to be harsh here, just stating reality.
Der Zoodirektor
27069 cr points
Send Message: Send PM GB Post
36 / M / Germany
Offline
Posted 4/15/18 , edited 4/15/18

Shycolor wrote:

Hello. I hope everyone is doing well.

I have a serious question about servers and traffic. I am finding is a constant issue with the site being broken or there being an issue to connect to the site. I was hoping there would be an update on if the servers would be expanded and/or updated to allow for more traffic and less downtime.

To be honest, I'm increasingly becoming more and more frustrated by the interruptions or logging onto the site to find that it again shows me another shinobi message. I'm to the point that I'm just looking for answers in hope that there would be an answer and a reason to continue to patiently want for a resolution. I'm close to just ending my sub and going back to other means of streaming anime.

Thanks and hope that it doesn't come off as too snooty.


When did you last experience a downtime issue? Anything in particular that did not work?
You must be logged in to post.