Some videos say "no internet connection" but others play fine :/

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35 / F
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Posted 7/5/18 , edited 7/5/18
Hi all, fairly new to this so please bear with me
We got our daughter a subscription to CR at Christmas and she loves it! we mainly use it on PS4 but she has access to it on her laptop as well I think.

We've been mowing happily through animes like crazy!

the only problem is that some of the animes we want to watch , we get an error saying no internet connection!! but yet if you go back to another one we know works, it plays fine. trying the new one again gives the same error.

specifically we are trying to watch Ruruoni Kenshin. can anyone confirm this one works please?
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62 / M / Earth
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Posted 7/5/18 , edited 7/5/18
Starts right up for me...

Are you in Canada? You have to subscribe to watch catalog (older) titles there. Although, that would be an odd error message to get...
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35 / F
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Posted 7/5/18 , edited 7/5/18
Nope, UK. How bizarre :/ thanks for letting me know it works though. Will have to contact customer support and see what they say then
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62 / M / Earth
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Posted 7/5/18 , edited 7/5/18

CalleyMacleod wrote:

Nope, UK. How bizarre :/ thanks for letting me know it works though. Will have to contact customer support and see what they say then


Not sure on a PS4 if it has language preference in the settings or not, but make sure that is set to English US (not UK).

If there is no setting in the app itself, then go here on the web and make sure that is set to English US as well: /acct/?action=video
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Posted 2/16/19 , edited 2/17/19
I keep getting the same message "No Internet Connection" on my PS4 and Android TV. I can play Hulu and Netflix just fine. This app has been buggy for the longest time! I hope they can fix it. I tried it on my iPad Android Phone. The app just crashes, even after I uninstall and reinstall it. The only way I can watch is by going on the website. This sucks!
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26 / F / Chesterfield
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Posted 14 days ago , edited 13 days ago
What genre of anime are you watching? I get this on more 'mature' type animes but not others
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