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Android app stopped working

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Posted 8/12/18 , edited 8/12/18
I have the same problem on my fire stick. Everytime I log in it gives me an error I found a way around it but it wont let me see some stuff.
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Posted 8/26/18 , edited 9/2/18
For me it's the manga app. I managed to get the anime one working, but with the manga I can't log in any more, every time I try I get some kind of JSON error message and it stops. I tried uninstalling and reinstalling, no result.
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Posted 8/26/18 , edited 8/27/18

TheGordianNot wrote:

For me it's the manga app. I managed to get the anime one working, but with the manga I can't log in any more, every time I try I get some kind of JSON error message and it stops. I tried uninstalling and reinstalling, no result.


Hi, what version of android do you have? because I think it's the same problem as a few weeks ago, with its security updates affecting devices with android versions lower than 5.0. But it is only a guess, because I have the same problem.

And, if you can, contact support to address the problem with the manga app; because I think that not many people use it and they will not take care of the problem.
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Posted 8/27/18 , edited 8/27/18
I had the same problem a few weeks ago ("problem starting the app") and for some reason the app started working again, but when I tried to boot up the app yesterday I got the same message again. Yeah my tablet is somewhat old but this is becoming really frustrating, I use the app to stream to my chromecast but because of problems with the app and the browser player I can't watch subscription based content.
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Posted 9/27/18 , edited 9/27/18
Same here.
App stopped working on boot up few weeks ago, and now it load the queue but the video do not play.

Android 4.4.2, and lastest cr app from google play.

Message "Has a problem loading your video, contact support blabla..."

Maybe is some new video decoding method on the app that fails on previous androids?

Anyway, i'm unsubbing.

PS: I can see the full length of the video on players before it failts to reproduce.
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Posted 10/1/18 , edited 10/1/18
Just got this on my phone during second break after watching anime fine this morning and at lunch. on Android 9
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Posted 10/1/18 , edited 10/1/18
crunchyroll app crashes as soon as it is opened. Manga app will not let me log in

android 8.0 galaxy s9 plus
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Posted 10/1/18 , edited 10/1/18
Crunchyroll App also not working for me. Keep getting unknown errors when trying to start app sometimes or when trying to login.

Galaxy S7 Edge
Android 8.0
T-Mobile
App version 2.2.0
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Posted 10/1/18 , edited 10/2/18
reading this was enough to get me to drop my subscription, I didn't use it much to begin with especially since the roku video app started misbehaving on my main device, now with not being able to log into the android manga app anymore it just wasn't worth it at all.
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Posted 10/2/18 , edited 10/3/18
Having the exact same issue as JeffafaYaya. Send more emails to customer support, hopefully CR will look at the issue.
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