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New HTML5 Player 2018 Unofficial FAQ

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Posted 9/15/18 , edited 10/17/18
TROUBLESHOOTING HELP BELOW

New HTML5 Player Unofficial FAQ/Troubleshooting 2018 (09-21-2018)

Will be updated periodically. Please comment with any additional issues or workarounds you encounter. Thanks to all contributors.

Official FAQ/Troubleshooting Pages:

CR new player FAQ
CR video playback help 1
CR video playback help 2
Update: CR video playback help 3

Forum Posts:
Official Player Thread Top
100% Rollout Announcement and Known Issues


Below is the Unofficial FAQ/Troubleshooting Guide


BLANK SCREEN / Player Won’t Load / Lag / Buffering / Controls Frozen

Wrong Subtitle Language / Can't Hide Subtitles

Why Change the Player?

Can I Switch Back to the Old Player

Video Quality Selection

Autoplay Always On / No 'Next Episode' Button

Subtitles Appearing Twice

The New Subtitles Look Weird

Mouse Cursor Always Visible

Keyboard Left/Right Increment Shorter

No Time Stamp on Mouse-over

No Sound On Video

Site Not Secure Message



Specific Browsers:
I can successfully watch videos with Firefox, Chrome using Windows 7. If you’re still having issues, make sure the above scripts are allowed, otherwise try some of the below solutions.

Chrome




Chromecast

Edge

Firefox

Internet Explorer

iOS Mobile Web App

Safari

Windows XP Users
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Posted 9/15/18 , edited 9/16/18
Site Not Secure Message
Crunchyroll itself can appear “not secure”
Crunchyroll itself is not secure because it uses http and not https (payment page being one of the few exception where the site is https)
and no, Crunchyroll isnt working on making their site secure.
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Posted 9/15/18 , edited 9/15/18

namealreadytaken wrote:

Site Not Secure Message
Crunchyroll itself can appear “not secure”
Crunchyroll itself is not secure because it uses http and not https (payment page being one of the few exception where the site is https).


I know, I meant more that it's recently been getting flagged by some browsers. Edited to try and be clearer.
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Posted 9/15/18 , edited 9/16/18

marklebid wrote:

Video Quality Selection


Nice work collecting all these issues with their current status and possible solutions.

Just wanted to mention that currently the only quality option for Microsoft Edge is "Auto."

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Posted 9/16/18 , edited 9/16/18

MobiusRaptor wrote:
Just wanted to mention that currently the only quality option for Microsoft Edge is "Auto."

Thanks, added.

Also made some fixes caused by being too tired when originally posting.
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Posted 9/16/18 , edited 9/16/18
If you are using the PIA vpn app, the html5 player won't load if you have the "PIA Mace" option turned on in the app.
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Posted 9/18/18 , edited 9/19/18
I hit pause so I could take a bathroom break and it's broken forever.
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Posted 9/18/18 , edited 9/19/18

Snackman wrote:

I hit pause so I could take a bathroom break and it's broken forever.


Restart your device?
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Posted 9/18/18 , edited 10/6/18

marklebid wrote:


Snackman wrote:

I hit pause so I could take a bathroom break and it's broken forever.


Restart your device?


Yeah, I came back from work tonight to see if it works again but it just gives me the buffering circle.
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Posted 9/18/18 , edited 9/19/18
Safari browser has the same quality selection problem as Microsoft Edge and only has "Auto" available.

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Posted 9/19/18 , edited 9/20/18

Snackman wrote:
Yeah, I came back from work tonight to see if it works again but it just gives me the buffering circle.

My main suspicion is scripting but check above, there's now official FAQs linked.


MobiusRaptor wrote:

Safari browser has the same quality selection problem as Microsoft Edge and only has "Auto" available.

Thanks added. Also added some others scooped up, updated a few issues with the new announcements, and put links to the new announcement and some new official FAQs.
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Posted 9/19/18 , edited 9/19/18
the player will only play one episode, whenever I want to watch another episode of anything I have to re-download the player for it to work
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Posted 9/19/18 , edited 9/20/18

EpicNerd7 wrote:

the player will only play one episode, whenever I want to watch another episode of anything I have to re-download the player for it to work
Not sure. Try the below links, but could be your device's available storage/memory isn't enough to play the video, store progress in queue and then keep going.

https://help.crunchyroll.com/hc/en-us/categories/200405225-Technical-Questions
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Posted 9/20/18 , edited 9/21/18
I get nothing. Absolutely nothing. All add-ons disabled, all browsers up to date, none of them work. Just a big empty space where my lovely animes used to play. And this was my last day for the next 3 weeks that I could watch anime. It is a sad, sad day.
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Posted 9/21/18 , edited 9/21/18
Somewhere between the 50% and 100% rollout the player stopped working. I get just a blank space. Nothing changed in my settings and I'm not really sure what to do because I primarily watch through a workplace computer where I have very little ability to mess with internet settings. Youtube: fine, Netflix: fine, Hulu: fine. There's nothing blocking Crunchyroll from working, but it's the only subscription service I have the consistently fails on me. This same exact time last week I was watching anime, now nothing. I feel like I spend more time troubleshooting than actually getting my money's worth.
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