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Introducing the New Crunchyroll Video Player

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CR Community Team
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Posted 9/19/18 , edited 2/21/19
UPDATE 12/19:

The first two of our scheduled updates to the HTML5 player are now complete! As of this week, users are now able to select subtitles from within a video on our updated web player, or turn them off altogether if desired. Thank you to everyone who has continued to provide feedback to our team as we work on further improvements to your Crunchyroll viewing experience!!

===

Hello everyone!!

A few months ago, we started testing out our new video player to a small sample of the Crunchyroll family and received positive feedback. Over the last month, we’ve made various fixes and improvements, as we increased the percentage of users who were given the new player. We’re pleased to share with you that as of today, we’ve hit 100% — the new player is now available for everyone!!

In the two weeks since we began serving the player to 50% of users, we’ve addressed the following issues:


1. Volume settings are now preserved between episodes.
2. Subtitle rendering when casting / mirroring via Chromecast has been fixed.
3. Cursor now disappears when in fullscreen mode.
4. Improvements on progress bar for better rewind and forward operation.
5. Accurate time index when scrubbing the progress bar.
6. Keyboard shortcuts support added (i.e. “f” for fullscreen, “m” for mute).
7. Support for video playback when returning to a previous page using the back button on the browser.


Thank you to everyone who reached out to us about these and other concerns - your feedback has been incredibly helpful to us, and we’re not done making improvements yet! We are currently working on the following issues and will be releasing fixes shortly:


1. Font style correction: some subtitles are losing styling or being changed to Arial.
2. Subtitle selector: this will provide an ability to choose subtitle language within the video player, or turn them off entirely if desired.
3. Typesetting: issues such as subtitles stacked on top of one another or spaced incorrectly in some videos are being addressed.
4. Support for iOS mobile web.


If you have questions about our new player, please check out the FAQ that the CR Support team put together here.

If you couldn’t find your question there, or wanted to give any feedback on the player, reach out to us directly at this link. Thank you again for your support, and please let us know what you think!

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Posted 9/19/18 , edited 2/20/19
Sweet, any progress on the Android app front? The rewind bug has been a mainstay of that app for about 2 years now...
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Posted 9/19/18 , edited 12/1/18
Been waiting for this. This is why video's never loaded on crunchyroll recently, it was because I was using the HTML5 Player
:facepalm:
34217 cr points
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26 / M
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Posted 9/19/18 , edited 3/3/19
Great. Now how about working on all the broken apps, https, video encodes, Memoria Freese's false advertising, and downloads for offline viewing?
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Posted 9/19/18 , edited 9/21/18
Brilliant news! Works really well and we can finally see the streams downloading in the bottom of the window! Makes flicking ahead much less of a gamble.
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Posted 9/19/18 , edited 2/15/19
can we get popout mode back though please
8251 cr points
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27 / M
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Posted 9/19/18 , edited 2/15/19
For ghostery users, Segment and Amplitude need to be trusted for the video player to run properly.
14770 cr points
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39 / M
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Posted 9/19/18 , edited 3/29/19
Doesn't remember quality/bitrate setting, always defaulting back to Auto. No thanks.
84 cr points
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21 / M
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Posted 9/19/18 , edited 4/4/19
lol i get off for a hr and open to finish up something to see theres a diff video player old one worked just fine .
10401 cr points
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24 / M
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Posted 9/19/18 , edited 12/17/18
new player is not working for me, I only see blank
101 cr points
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25 / M / Missouri
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Posted 9/19/18 , edited 10/10/18
Love it. Different so it will take some getting used to, but it's solid. My only concern is the timeline for being able to disable auto play. The faq says it will be rolling out soon, but that could be a week or months. It'd be nice to at least see a priority list for things they already know are issues.
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Posted 9/19/18 , edited 11/7/18
Bring pop up please
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Posted 9/19/18 , edited 9/19/18
lol i just searched because i was wondering why the player was different from how it was a few hours ago....

well this answers that.
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28 / F
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Posted 9/19/18 , edited 3/5/19
Well now my subtitles are all in German and will not change back no matter what i do... Or if it does show english it shows two
sets with one being spanish and the other english...

19 cr points
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22 / M / Finland
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Posted 9/19/18 , edited 3/5/19
The new player doesn't have english subtitles for Naruto. D:
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