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Introducing the New Crunchyroll Video Player

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36308 cr points
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Posted 29 days ago , edited 29 days ago
as of today I can not login nor does any video load to my screan .
I am a premium + member I have asked repeatedly . I have had 3 strokes , - since 2009 I have had a auto-load .
if I can not load a video and watch then why should I pay for a service that is not being provided
since I have been a loyal customer since 2009 one would think if CRUNCHYROLL HAS A DISABLED MEMBER ?
ONE WOULD THINK YOU COULD HELP?
36308 cr points
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Posted 29 days ago , edited 29 days ago
I-ME CANOT REMEMBER MY OLD PASSWORD THERE-FORE I CANNOT RESET A NEW ONE ?
I guess if your not going to help , I don,t have to pay .
basically I have cleared cookies cache its your end , please get my videos running its now 3 days .
thank you
I do not believe you stopped them .
I belive my power went out.
and when it came on the videos will not play , so as a premium + member I am rrelying on u to fix problem. I have had tech try on my end ..finally after this happened and we waited a day or so ,- we myself and tech did what we could do to password reset from our end .
we did have a very nice person say they would get back to us but the problem just I think is , a password issue ?
but you would know best .
have I been taken off or banned or just not logged in ???????????????
on anything nothing loads ?????
I am in but nothing loads when I choose a show ?
what has happened ?
36308 cr points
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Posted 29 days ago , edited 29 days ago
please help I really do not want to leave crunchyroll but ya know I have been watching anime since before this place probably or close to the start , how did I do that ?
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Online
Posted 29 days ago , edited 26 days ago
Chill,

I am having playback issues as well. Video doesn't load, all I see is white.
Ispar 
129 cr points
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Posted 27 days ago , edited 26 days ago
Yep. White screen, nothing loads. Tried nearly everything on the site anime wise. Just nothing at all will play.
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Posted 23 days ago , edited 23 days ago
That's it, I can't take it anymore. This new player is hot garbage. Having to stop every three seconds to "buffer" is not ideal, CR team. Never had this problem with the third party Chrome extension.
55 cr points
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Posted 23 days ago , edited 21 days ago
I got a reply from crunchyroll about this issue and they suggested downloading the beta version of the new edge based on chromium (it's supposed to be rolled out next year and replace the current edge). Instead I downloaded Firefox and its working fine now.
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