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Introducing the New Crunchyroll Video Player

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36332 cr points
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66 / M
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Posted 12/21/19 , edited 12/21/19
as of today I can not login nor does any video load to my screan .
I am a premium + member I have asked repeatedly . I have had 3 strokes , - since 2009 I have had a auto-load .
if I can not load a video and watch then why should I pay for a service that is not being provided
since I have been a loyal customer since 2009 one would think if CRUNCHYROLL HAS A DISABLED MEMBER ?
ONE WOULD THINK YOU COULD HELP?
36332 cr points
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66 / M
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Posted 12/21/19 , edited 12/21/19
I-ME CANOT REMEMBER MY OLD PASSWORD THERE-FORE I CANNOT RESET A NEW ONE ?
I guess if your not going to help , I don,t have to pay .
basically I have cleared cookies cache its your end , please get my videos running its now 3 days .
thank you
I do not believe you stopped them .
I belive my power went out.
and when it came on the videos will not play , so as a premium + member I am rrelying on u to fix problem. I have had tech try on my end ..finally after this happened and we waited a day or so ,- we myself and tech did what we could do to password reset from our end .
we did have a very nice person say they would get back to us but the problem just I think is , a password issue ?
but you would know best .
have I been taken off or banned or just not logged in ???????????????
on anything nothing loads ?????
I am in but nothing loads when I choose a show ?
what has happened ?
36332 cr points
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66 / M
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Posted 12/21/19 , edited 12/21/19
please help I really do not want to leave crunchyroll but ya know I have been watching anime since before this place probably or close to the start , how did I do that ?
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Posted 12/21/19 , edited 12/23/19
Chill,

I am having playback issues as well. Video doesn't load, all I see is white.
Ispar 
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Posted 12/23/19 , edited 12/23/19
Yep. White screen, nothing loads. Tried nearly everything on the site anime wise. Just nothing at all will play.
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Posted 12/26/19 , edited 12/27/19
That's it, I can't take it anymore. This new player is hot garbage. Having to stop every three seconds to "buffer" is not ideal, CR team. Never had this problem with the third party Chrome extension.
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Posted 12/27/19 , edited 12/29/19
I got a reply from crunchyroll about this issue and they suggested downloading the beta version of the new edge based on chromium (it's supposed to be rolled out next year and replace the current edge). Instead I downloaded Firefox and its working fine now.
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Posted 4/5/20 , edited 4/22/20
I have rated crunchyroll as the best anime app to watch anime.
https://yourtopbest.com/android-apps-to-watch-anime-offline/

:)
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Posted 9 days ago , edited 9 days ago
I'm adding my vote for inclusion of a "Playback speed" feature, please. I want to slow down to see my favourite action scenes…
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Posted 9 days ago , edited 8 days ago

wxz-r wrote:
I'm adding my vote for inclusion of a "Playback speed" feature, please. I want to slow down to see my favourite action scenes…

Here's a Chrome extension that works for me (on any HTML5 players). Just need to remember two keys, "S" for slower and "D" for faster.

https://chrome.google.com/webstore/detail/video-speed-controller/nffaoalbilbmmfgbnbgppjihopabppdk
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Posted 8 days ago , edited 8 days ago
Ah, thanks, that's good to know. However, say for non Chrome users, it'll be good if "Playback speed" simply is built-in to the Crunchyroll Video Player. Personally, my default browser is Safari…


asharka wrote:


wxz-r wrote:
I'm adding my vote for inclusion of a "Playback speed" feature, please. I want to slow down to see my favourite action scenes…

Here's a Chrome extension that works for me (on any HTML5 players). Just need to remember two keys, "S" for slower and "D" for faster.

https://chrome.google.com/webstore/detail/video-speed-controller/nffaoalbilbmmfgbnbgppjihopabppdk


236 cr points
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Posted 8 days ago , edited 8 days ago
Please update the commercials. 5 Boruato in one episode and sometimes the exact same one. You do have other series you want to advertise correct?
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Posted 4 days ago , edited 4 days ago
Honestly the new redesign is good but can be better. The video player for example: i used to be able to watch video while i’m browsing on my ipad but with the new video player redesign, i can’t now. So if i have to do other things, i have to close the video and continue on later on. What happen to run on background?
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Posted one day ago , edited one day ago
Is anyone else having issues with videos randomly stopping and reloading from the start, it's happening on every video for me for the last week im on firefox but its also happening on chrome too.
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