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Why is PM disabled?

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Posted 2/15/19 , edited 2/15/19

Kitchman wrote:

Soooo does anyone have an update on the PM situation? Seems suspicious that a vital component of the site could be down for over a month.


Crunchyroll has issued no official statement, and the only replies anyone can get from customer service are totally vague. Nobody really knows what's going on, sorry.
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Posted 2/19/19 , edited 2/19/19
I still haven't gotten a new message yet. The last one is just them saying it's 'getting fixed'. It's been almost a month, hasn't it?
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Posted 2/19/19 , edited 2/19/19

yumikikoharu wrote:

I still haven't gotten a new message yet. The last one is just them saying it's 'getting fixed'. It's been almost a month, hasn't it?


It's been nearly a month and a half, maybe longer.

You started this thread on January 11th...that was 39 days ago. That's just when you started the thread though, it may have been going on longer than that. But this is what happens when you farm vital functions of your business out to third world countries, and people who aren't even your employees are working on it.

I wouldn't be surprised if the people who are supposed to be fixing the site by day, are setting up spam accounts at night.
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Posted 2/19/19 , edited 2/19/19


It's been nearly a month and a half, maybe longer.

You started this thread on January 11th...that was 39 days ago. That's just when you started the thread though, it may have been going on longer than that. But this is what happens when you farm vital functions of your business out to third world countries, and people who aren't even your employees are working on it.

I wouldn't be surprised if the people who are supposed to be fixing the site by day, are setting up spam accounts at night.

I suspect this also, this site is full of new but dead accounts, people have had posts deleted from the forums without any explanation, and "staff" says literally nothing. Now you cannot make forum topics, everything is slow, there are major navigation issues, and we still have no statements as to anything new.
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Posted 2/19/19 , edited 2/19/19
Why are they not taking issues seriously? They need to work on maintenance more diligently than this.
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Posted 2/19/19 , edited 2/19/19

SelonAne wrote:

Why are they not taking issues seriously? They need to work on maintenance more diligently than this.


Yeah well they have never cared. Site is so weakly protected that NEOPETS has better firewall. The amount of issues are well known they just couldn't be arsed to do anything. Keep in mind, people have had stolen accounts, false charges, and this is all AFTER the DanMachi app debacle.
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Posted 2/21/19 , edited 29 days ago

HOOfan_1 wrote:


yumikikoharu wrote:

I still haven't gotten a new message yet. The last one is just them saying it's 'getting fixed'. It's been almost a month, hasn't it?


It's been nearly a month and a half, maybe longer.

You started this thread on January 11th...that was 39 days ago. That's just when you started the thread though, it may have been going on longer than that. But this is what happens when you farm vital functions of your business out to third world countries, and people who aren't even your employees are working on it.

I wouldn't be surprised if the people who are supposed to be fixing the site by day, are setting up spam accounts at night.


Oh, god has it been that long? This makes it feel worse. The 2 messages sitting on my inbox for that long is probably from 2 of my buddies and one of them has a broken guestbook and it's why they chat with me on PM. Ugh... I hope CR fixes it or something already. I know they probably won't but I do hope they do.
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Posted 29 days ago , edited 29 days ago

EarthLight22 wrote:


SaeryenTheSongstress wrote:

PM has been glitching a lot lately. Myself and several other users have gotten notifications but no messages showing up. They've probably disabled it so they can work on fixing it.


On Friday, right before the weekend starts? Is it going to be "temporarily disabled" like Facebook Login? That's been gone for at least a year now. If they are fixing it, I wonder if they will fix it faster than they are fixing the manga app? The last update to the app broke favorites, and all support could tell me was that they knew about it and would fix it eventually. That weird negative messages thing has been going on with PMs for years now, and the only fix if it happens to you is to contact support and have someone manually fix it for you. Years, and nobody has fixed the bug.

I seriously wonder if private messages will come back at all.


They could likely get volunteers to help work on the website with ease given the nature and talents of members, but I also understand the liability concerns.

Shame, really.
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Posted 29 days ago , edited 29 days ago
it must be so hard to make a forum work...NOT
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Posted 27 days ago , edited 27 days ago
I can hear the guest pass notifications crying from within the inbox. We must set them free!
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Posted 27 days ago , edited 26 days ago
I suppose 2 million paying subscribers is not enough of a contribution to fix an inbox in a month and a half. Guys, if we cross 3 million they'll surely put it back!!.
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Posted 25 days ago , edited 24 days ago
Mine are also broken...
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Posted 24 days ago , edited 24 days ago

Kitchman wrote:

Soooo does anyone have an update on the PM situation? Seems suspicious that a vital component of the site could be down for over a month.


As usual, the ghost ship keeps on sailing forward.
Gotta wonder how many people are actually working on the site, can't be many since it took almost a year to fix the dollar sign image problem...
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Posted 24 days ago , edited 24 days ago
I thought this site is dead. I logged in last night and the inbox wasn't the only thing I couldn't access. My profile was having an error again, I click on any forum thread and it gets me to the 'error' page, too.

Glad it at least works now. Except the PM. It's still 'disabled'.
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Posted 24 days ago , edited 24 days ago

yumikikoharu wrote:

I thought this site is dead. I logged in last night and the inbox wasn't the only thing I couldn't access. My profile was having an error again, I click on any forum thread and it gets me to the 'error' page, too.

Glad it at least works now. Except the PM. It's still 'disabled'.


It will be eventually since no one can make a new topic either.

It's astounding how incompetently run this website is. You'd think that with AT&T owning them now, they would actually try to fix the website in a timely manner.
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