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My CR account downgraded to free even though I have VRV premium

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23 / M / Jordan, The 3rd W...
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Posted 1/16/19 , edited 1/16/19
I pay for VRV premium which allows me to link my CR to it and be a premium member on both services, but an hour ago my CR account downgraded to a free membership even though my VRV account is premium and still says my CR account is linked to it and I can't get CR back to premium without paying extra, I don't want to use VRV to watch my CR stuff because I don't want to miss up my queue and watch history
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Posted 1/16/19 , edited 1/17/19
I'm in the same situation. It's been over a week and no response to my support emails about it either. My vrv premium is up in just under two weeks and if this goes on I probably won't be renewing next month.
47229 cr points
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54 / M / Hawai'i
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Posted 1/17/19 , edited 1/17/19
Seems like the link is broken and VRV doesn't know it.
48142 cr points
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69 / M
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Posted 1/17/19 , edited 1/18/19
I have the same problem reported it to support 3 days ago still no response.
47229 cr points
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54 / M / Hawai'i
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Posted 1/18/19 , edited 1/18/19
It's kind of a catch 22. If you email them while you're non-premium member your email is probably given a lower priority.
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M
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Posted 1/19/19 , edited 1/19/19
I've contacted customer support on both vrv (where I have premium) and on my crunchyroll account (which doesn't) both emailes replies were the same.
3598 cr points
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M / UK
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Posted 1/20/19 , edited 1/20/19
Every single person on that has posted above me currently is shown to have premium. Unless it means you all got the problem fixed. Also the first 2 emails will always be a bot the third will be from an actual human.
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54 / M / Hawai'i
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Posted 1/20/19 , edited 1/20/19
Fortunately, guest passes are pretty abundant so I've been grabbing them while I try to get the problem fixed. Turns out the GPs last a little longer than the usual 2 days for whatever buggy reason. So me hoping things were fixed was just wishful thinking as my last one expired and I had to go grab another free pass.
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23 / M / Jordan, The 3rd W...
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Posted 1/20/19 , edited 1/20/19
I reported VRV and CR too but I didn't get a response from them, my membership will expire on 2/2 if it's not fixed by then I'll just cancel my VRV membership as HiDive didn't get any good show this season anyway.

P.S. I used to live on guest passes before and they never expired in 48 hours, they always lasted for at least 5 days. so enjoy them while you can


AniMatsuri wrote:

Seems like the link is broken and VRV doesn't know it.


I think the problem is from CR because I'm using a guest pass atm and VRV says that I have a duplicate membership and I should cancel one of them.
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54 / M / Hawai'i
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Posted 1/20/19 , edited 1/21/19
That's what VRV is saying to me too. There's some stuff from HiDive from a few years ago that I'm watching so I'll keep my VRV account. Also watching some stuff from Rooster Teeth like the latest season of RWBY.

I did get a reply from a CR rep but my guest pass was still working so he declared the problem fixed. Now I'll have to e-mail him and say nay.
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Posted 1/20/19 , edited 1/21/19
My issue didnt get fixed they seemed to have added premium to both my vrv and cr account so i have to cancel on so i dont pay twice
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Posted 2/4/19 , edited 2/4/19
Did anyone have any updates here? I'm still having issues with Crunchyroll not giving me any premium access...
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33 / F
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Posted 2/6/19 , edited 2/7/19
Same issue. I just created a support request, but from the looks of this thread, I probably shouldn't expect much...

Edit: Account was linked to premium within 12 hours of my support request. I still have no idea what caused the issue, but I'm happy it's fixed!
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Posted 2/18/19 , edited 2/19/19
Something I thought would be good to clarify for the OP: If you have VRV Premium, you can link to your Crunchyroll Premium, but purchasing a VRV Premium does NOT automatically give you Crunchyroll Premium. The 2 memberships have to be purchased separately, then linked. If you do this at the monthly subscription level, it will cost you about $17.00USD per month total for the two subscriptions..also, if you don't want to mess up your queue and watch history, why don't you just watch on Crunchyroll directly? You said you didn't want to use VRV, right?
tbdave 
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47 / M
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Posted 2/18/19 , edited 2/18/19
The same thing happened to me today. I've been a Crunchyroll Premium member for years. And my VRV premium account is linked to my Crunchyroll account. But for some reason, my Crunchyroll account was just downgraded to the free version.

I contacted CR support. Hopefully they'll fix it.
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