Move to a different CDN

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Posted 1/29/19 , edited 2/5/19
You need to move to a different CDN. quality of video is bad in LATAM. videos get stuck every now and then and it is not the quality of my internet connection.
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Posted 1/31/19 , edited 2/5/19
Gotta agree. The CDN is shockingly bad or your techs are shockingly unqualified to run the website. I've had several cases of the past month of having streams auto to 480p and constantly buffer when forced to 1080p. I've ran every test under the sun.

I've done everything that is possible for a client to do to fix these issues, contacting support is a waste of my time as they'll just have me do them over and over until the problem magically goes away or I get lucky and the sites bandwidth clears up a bit and they'll pretend the fixed the problem.

I have a dedicated 55mb/s line which only has MY computer and it's completely clear of any other apps downloading. You're CDN cannot handle a meger 10mb/s connection to stream to your customers who actually pay for this fake 'premium' stream nonsense then you need to move already.

It annoys me since I've been subscribed to CR for years and attempted to deal with the annoying buffering and hoped it was temporary or you'd step up your game but it seems like all you guys are capable of doing is pandering to online communities and hiring SJWs. Will defo think of unsubbing if this continues at the end of this month.
Der Zoodirektor
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Posted 1/31/19 , edited 1/31/19

howdlej wrote:

Gotta agree. The CDN is shockingly bad or your techs are shockingly unqualified to run the website. I've had several cases of the past month of having streams auto to 480p and constantly buffer when forced to 1080p. I've ran every test under the sun.

I've done everything that is possible for a client to do to fix these issues, contacting support is a waste of my time as they'll just have me do them over and over until the problem magically goes away or I get lucky and the sites bandwidth clears up a bit and they'll pretend the fixed the problem.

I have a dedicated 55mb/s line which only has MY computer and it's completely clear of any other apps downloading. You're CDN cannot handle a meger 10mb/s connection to stream to your customers who actually pay for this fake 'premium' stream nonsense then you need to move already.

It annoys me since I've been subscribed to CR for years and attempted to deal with the annoying buffering and hoped it was temporary or you'd step up your game but it seems like all you guys are capable of doing is pandering to online communities and hiring SJWs. Will defo think of unsubbing if this continues at the end of this month.


What location are you actually receiving the video from? You should be able see that in the network monitor on Windows.

We use multiple CDN services, and the system should always pick those geographically near you. We work with some of the largest and most well linked providers in the business, so you should not have connectivity issues unless there is a general connectivity issue between your ISP and the servers of the CDN provider.
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Posted 2/19/19 , edited 2/19/19

shinryou wrote:


howdlej wrote:

Gotta agree. The CDN is shockingly bad or your techs are shockingly unqualified to run the website. I've had several cases of the past month of having streams auto to 480p and constantly buffer when forced to 1080p. I've ran every test under the sun.

I've done everything that is possible for a client to do to fix these issues, contacting support is a waste of my time as they'll just have me do them over and over until the problem magically goes away or I get lucky and the sites bandwidth clears up a bit and they'll pretend the fixed the problem.

I have a dedicated 55mb/s line which only has MY computer and it's completely clear of any other apps downloading. You're CDN cannot handle a meger 10mb/s connection to stream to your customers who actually pay for this fake 'premium' stream nonsense then you need to move already.

It annoys me since I've been subscribed to CR for years and attempted to deal with the annoying buffering and hoped it was temporary or you'd step up your game but it seems like all you guys are capable of doing is pandering to online communities and hiring SJWs. Will defo think of unsubbing if this continues at the end of this month.


What location are you actually receiving the video from? You should be able see that in the network monitor on Windows.

We use multiple CDN services, and the system should always pick those geographically near you. We work with some of the largest and most well linked providers in the business, so you should not have connectivity issues unless there is a general connectivity issue between your ISP and the servers of the CDN provider.


Sorry for the delay, seems like the site has had nothing but issues the past week or so which just helps enforce the kind of stuff I'm talking about.

According to network logs I'm connecting to the London Fastly.net CDN(151.101.17.206) as far as I can tell. Just because a CDN is geographically close to someone, which I have to stress, isn't all that important for streaming once some initial buffering has happened as a user doesn't watch a show at anywhere near as fast as they can download something assuming said CDN actually puts out at a decent rate and their own speeds are decent.

Also assuming there isn't some system that tells it to stop sending data based on the difference of where the user is watching and how much is currently buffered, which CR seems to have which granted is acceptable to a degree but the threshold here is far too small, we're talking about buffering is only ahead by about 4% before it stops which means where there is increased demand or faults that you've been watching for 10 minutes isn't even more than 4% buffered ahead.

However, the issues are likely due to a 'peak time' symptom and either the CDN is shafting you intentionally or not, or there is a fault somewhere but what matters to me and other users is if the server is available and working well when they're actually use it, no one cares, as sad as that is, because it's all about experience and perspective, and considering the time it took to migrate from flash gives me little faith in the staffs technical abilities improvements are very few and far between.
Der Zoodirektor
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Posted 2/19/19 , edited 2/19/19

howdlej wrote:

Sorry for the delay, seems like the site has had nothing but issues the past week or so which just helps enforce the kind of stuff I'm talking about.

According to network logs I'm connecting to the London Fastly.net CDN(151.101.17.206) as far as I can tell. Just because a CDN is geographically close to someone, which I have to stress, isn't all that important for streaming once some initial buffering has happened as a user doesn't watch a show at anywhere near as fast as they can download something assuming said CDN actually puts out at a decent rate and their own speeds are decent.

Also assuming there isn't some system that tells it to stop sending data based on the difference of where the user is watching and how much is currently buffered, which CR seems to have which granted is acceptable to a degree but the threshold here is far too small, we're talking about buffering is only ahead by about 4% before it stops which means where there is increased demand or faults that you've been watching for 10 minutes isn't even more than 4% buffered ahead.

However, the issues are likely due to a 'peak time' symptom and either the CDN is shafting you intentionally or not, or there is a fault somewhere but what matters to me and other users is if the server is available and working well when they're actually use it, no one cares, as sad as that is, because it's all about experience and perspective, and considering the time it took to migrate from flash gives me little faith in the staffs technical abilities improvements are very few and far between.


I haven't seen any reports about streaming issues coming in to our customer service here in Germany this past week. I'm getting my streams from a node at Akamai currently.

We generally do not have a limit on how many users we can serve on the CDN side. If load is an issue, it is more likely to be on the ISPs' side than on the CDNs' side. Crunchyroll alone does not really have an impact on capacity or load at any level in these networks. You'd have to look at the big boys in the streaming business for that.

What's apparent though is that streaming generally works worse across the board on cable internet and on lines on which someone else uses IPTV. Cable connections indeed suffer at peak times, and the QoS on connections that have IPTV running favors the data stream for IPTV over other streams on default router settings.
15222 cr points
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Posted 2/19/19 , edited 2/19/19

shinryou wrote:


howdlej wrote:

Sorry for the delay, seems like the site has had nothing but issues the past week or so which just helps enforce the kind of stuff I'm talking about.

According to network logs I'm connecting to the London Fastly.net CDN(151.101.17.206) as far as I can tell. Just because a CDN is geographically close to someone, which I have to stress, isn't all that important for streaming once some initial buffering has happened as a user doesn't watch a show at anywhere near as fast as they can download something assuming said CDN actually puts out at a decent rate and their own speeds are decent.

Also assuming there isn't some system that tells it to stop sending data based on the difference of where the user is watching and how much is currently buffered, which CR seems to have which granted is acceptable to a degree but the threshold here is far too small, we're talking about buffering is only ahead by about 4% before it stops which means where there is increased demand or faults that you've been watching for 10 minutes isn't even more than 4% buffered ahead.

However, the issues are likely due to a 'peak time' symptom and either the CDN is shafting you intentionally or not, or there is a fault somewhere but what matters to me and other users is if the server is available and working well when they're actually use it, no one cares, as sad as that is, because it's all about experience and perspective, and considering the time it took to migrate from flash gives me little faith in the staffs technical abilities improvements are very few and far between.


I haven't seen any reports about streaming issues coming in to our customer service here in Germany this past week. I'm getting my streams from a node at Akamai currently.

We generally do not have a limit on how many users we can serve on the CDN side. If load is an issue, it is more likely to be on the ISPs' side than on the CDNs' side. Crunchyroll alone does not really have an impact on capacity or load at any level in these networks. You'd have to look at the big boys in the streaming business for that.

What's apparent though is that streaming generally works worse across the board on cable internet and on lines on which someone else uses IPTV. Cable connections indeed suffer at peak times, and the QoS on connections that have IPTV running favors the data stream for IPTV over other streams on default router settings.


What I bothers me isn't that the stream is 'ALWAYS' bad. Right now I'm watching a show perfectly fine. However, if I'm watching something that's fairly popular and in the afternoon I'll sometimes not always get buffering issues. I'll check every program on my computer for activity, I'll do speed tests, ping tests, traceroutes and other stuff and none of them will show any issues.

It affects my experience because those are the few times I'm actually free to sit down and watch something on CR or have waited a week for a specific episode only to get shoddy service when the one episode I was looking forward to comes out.

Due to being a gamer (though less and less these days) I bought a dedicated line 55mb/s line that no one else has access to other than me which is why in the past when I've brought up the issue to Customer Support I get very little in response other than 30 mins of wasting my time checking my line, then the amount of users on the site will drop and magically everything is fixed from the custom supports point of view and the case ends there.
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