Sign-up account not working?

Posted 4/15/19 , edited 9/9/21
Why is the sign-up account not working? My friend from wattpad has been asking me this question but she can't seem to get an account here it says "incorrect login"
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Posted 4/15/19 , edited 9/9/21

anyumia wrote:

Why is the sign-up account not working? My friend from wattpad has been asking me this question but she can't seem to get an account here it says "incorrect login"


Reportedly from a support person, it means one of two things, either the desired username already exists, or the associated email address was already used for another existing account.
Posted 4/15/19 , edited 4/15/19

asharka wrote:


anyumia wrote:

Why is the sign-up account not working? My friend from wattpad has been asking me this question but she can't seem to get an account here it says "incorrect login"


Reportedly from a support person, it means one of two things, either the desired username already exists, or the associated email address was already used for another existing account.


oh...
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Posted 5/26/19 , edited 3/3/22
Hi All ,

Sorry to intrude but here's what worked for us :

Turns out the e-mail address is what the CR mail address verification code couldn't handle , our address had a full stop / period point in it which appears to be the problem . ( eg. [email protected] ) , using an address with no symbols in it appeared to work just fine. ( eg [email protected] )

For many mail hosts you can create an alias for your mailbox , so you don't have to go and create multiple mail accounts.

I hope this post helps someone out there
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Posted 5/10/20 , edited 1/16/21
A year later form last post and this still has not been fixed.

There are millions, probably hundreds of email addresses in the format [email protected], so this is not exactly an unknown situation. Couple that problem with the fact that if you choose a username that has already been taken then instead of the sign up page telling you to choose a different username (that would be way too helpful) all you get is "login information incorrect" type message.

This is simply really bad, sloppy programming - the sort of programming that should be kicked out of an IT graduate within the first year of college but probably is not. It is sadly not unique to CR, there are 1000s of websites out there with the same sloppy processes. Fortunately I keep a spare gmail account for that stuff.

CR FIX THE WEBSITE SIGN UP PROCESS, just maybe you might get more paying customers
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Posted 5/30/20 , edited 2/25/21
I'm trying to pay for a subscription after my free trial ended but it keeps saying that I can't get the free trial again which is not what I'm trying to do. Then I resorted to making a new account but it says that the log in information is incorrect when I'm trying to sign up?? I think CR is crashing or something.
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Posted 9/11/20 , edited 9/12/20
SAAAME
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Posted 9/21/20 , edited 9/21/20
same shit here wont let me pay a dime. looks like this has been going on for years with no fix.
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Posted 10/11/20 , edited 10/12/20
same shit happening to me too. If they don't want my money then fine by me
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