Using gifted premium!

JustCarne 4011 cr points Send Message: Offline	Permalink Reply Quote Posted 1/14/20 , edited 1/14/20 My friend was kind enough to gift me three months of premium membership this christmas! I am already a premium member, but followed all the steps through the email/link I received for the gift. However, this month my card was still charged? Does this mean I signed up incorrectly? Or has Crunchyroll just also charged my card? Any advice on how to resolve would be really helpful, before i take it to the full help centre team! Thanks!
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lorreen 123817 cr points Send Message: F / Boston-ish Offline	Permalink Reply Quote Posted 1/14/20 , edited 1/15/20 JustCarne wrote: My friend was kind enough to gift me three months of premium membership this christmas! I am already a premium member, but followed all the steps through the email/link I received for the gift. However, this month my card was still charged? Does this mean I signed up incorrectly? Or has Crunchyroll just also charged my card? Any advice on how to resolve would be really helpful, before i take it to the full help centre team! Thanks! When you already have premium, the gifts basically get "tacked on" at the end. After you redeem them they are sitting there waiting for you, but you'll need to cancel your recurring premium in order for the redeemed gifts to start getting applied instead of you getting billed.
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asharka 61010 cr points Send Message: 65 / M / Earth Offline	Permalink Reply Quote Posted 1/14/20 , edited 1/15/20 You have to "cancel membership renewal". Continuing subscriptions take precedence over gifts and guest passes and must be manually stopped (and pre-paid time to run out) before the gift can/will kick in.
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