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Using gifted premium!

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JustCarne 
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Posted 1/14/20 , edited 1/14/20
My friend was kind enough to gift me three months of premium membership this christmas!

I am already a premium member, but followed all the steps through the email/link I received for the gift. However, this month my card was still charged?

Does this mean I signed up incorrectly? Or has Crunchyroll just also charged my card?

Any advice on how to resolve would be really helpful, before i take it to the full help centre team!

Thanks!
lorreen 
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Posted 1/14/20 , edited 1/15/20

JustCarne wrote:

My friend was kind enough to gift me three months of premium membership this christmas!

I am already a premium member, but followed all the steps through the email/link I received for the gift. However, this month my card was still charged?

Does this mean I signed up incorrectly? Or has Crunchyroll just also charged my card?

Any advice on how to resolve would be really helpful, before i take it to the full help centre team!

Thanks!


When you already have premium, the gifts basically get "tacked on" at the end. After you redeem them they are sitting there waiting for you, but you'll need to cancel your recurring premium in order for the redeemed gifts to start getting applied instead of you getting billed.
asharka 
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Posted 1/14/20 , edited 1/15/20
You have to "cancel membership renewal". Continuing subscriptions take precedence over gifts and guest passes and must be manually stopped (and pre-paid time to run out) before the gift can/will kick in.
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