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Updates to the Crunchyroll Queue Experience

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18332 cr points
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38 / M / Providence, RI
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Posted 5/19/20 , edited 5/29/20
So it took you guys like a month or so to make a post for this. While there being constant complaints on the forums in other subject posts, and staff overall not really addressing it. The lack of response and the fact that this change was just dropped without notice is what caused me to cancel my premium. And i'm sure i'm not the only one.
It's been 3 months since this post, and there don't yet seem to an updates/additions to the the filtering options.
Plus during that time the PS3 app can not seem to properly access the queue anymore. Specially tracking of watched content is limited to what has been watched via the PS3 app rather than the accounts queue itself. Until this issue is fixed and ideally more filtering options are available (or you just give us manual sorting back and test your damn programing for filters separately before dropping it live on members), i won't be returning to being a premium member. I'll most likely find my content elsewhere.
30546 cr points
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56 / M / Inside the Anime...
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Posted 5/19/20 , edited 5/29/20
By the way I'm sure that this is all a bandwidth/ money saving exercise. Just add a bunch of crap to your list because it's broken anyways. Fill it up because you can, and CR is somehow using this to save money, so you might as well fill up what they gave you. I'm going to add a 100 anime to my list. The crap I don't watch will settle to the bottom, like whale crap at the bottom of the sea.
5059 cr points
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Posted 5/20/20 , edited 5/29/20
Hey CR,
It would help to get some feedback that improvements are coming, how far along things are, what holdups there are, etc. At least to let people know things are actively being worked on and moving.

Letting this hot-button issue fester for months without feedback is a non-optimal approach to community management.

Could we kindly get a touch on this thread with available information on status of updates and time frames regarding queue functionality? Right now people are assuming the worst and there's no upside to that.

Thanks!



250 cr points
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M
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Posted 5/20/20 , edited 5/20/20
I was told yesterday by Crunchyroll that killing the queue was one of the improvements!!!!!!
34140 cr points
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39 / Inside your compu...
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Posted 5/22/20 , edited 6/24/20
Wowsers.

I cancelled renewal over some other CR stupidity but this disaster completely tops it in every way shape and form

Hey CR why are you in such an utterly hopeless mess? Aren't you guys swimming in cash by now?

Short recap summary of sordid affair:

1. Admin posted response (i.e. this useless thread) about the problem extremely late
2. Doesn't fix the problem anyway for months afterwards (so what's the point?!?! …….besides making more people even angrier! Yeah, congrats!)
5074 cr points
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M / Singapore
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Posted 5/24/20 , edited 5/25/20
the private message cant be used?
6012 cr points
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32 / F / Louisiana
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Posted 5/25/20 , edited 5/27/20
Is this like how messaging is temporarily unavailable... for the past 8 months?
I really love how I now have NO queue at all, and no watch history. That's super awesome how you're continuing to make your site unusable.
2005 cr points
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Posted 5/26/20 , edited 5/27/20
any time now would be good
mangle 
11050 cr points
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Posted 5/28/20 , edited 6/10/20

0b5cur3N3k0T3rr0r wrote:

So it took you guys like a month or so to make a post for this. While there being constant complaints on the forums in other subject posts, and staff overall not really addressing it. The lack of response and the fact that this change was just dropped without notice is what caused me to cancel my premium. And i'm sure i'm not the only one.


You are not. I dropped my subscription after over 7 years. Sucks, but they obviously don't care about their customers at all. I'm not paying for that.
46 cr points
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Posted 5/28/20 , edited 5/29/20
Hey, I have the best idea ever. You should shut down the site immediately and develop an app for the Commodore 64 and Atari 2600 so those are usable seamlessly too. Do NOT bring the site online until it is working on those systems. This is guaranteed to make everybody happy. It is also the best business decision commies like you can make.
58 cr points
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Posted 5/29/20 , edited 5/29/20
This situation continues to be extraordinarily disappointing and I probably won't be back until CR hires a proper web developer to resume active maintenance and development of their website.
2168 cr points
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30 / Las Vegas
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Posted 5/29/20 , edited 5/29/20
Remember when CR was a robust community full with posters and activity? pepperidge farm remembers
34 cr points
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37 / M / here and now
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Posted 5/29/20 , edited 6/21/20
First off I am quoting this to say... temporary is not in crunchyroll vocab, messages says temp and its been that way for well over a year. That said, as a paying customer I do understand that changes do need to happen and I agree that even if support for the change is not there to continue a site it must change and adapt, but crunchyroll needs to remember that WE the customer are the life blood of the company without us
they would not have a site so they do need to inform at least the paying customers of changes, time frames, and listen to what we want even if in the long run they choose to go a different direction. I have been a supporter of this site for quite a few years I pay more a month now then I did when I started(and it was worth it) but I do not feel that the company is what it was. the bond I felt being here is almost gone because as a whole I feel that the company has lost site of what made it great.... they where in it for the fans not the money. the slow faze out of social interaction and the lack of drive to fix or replace it. Also the disregard ( as a rule) of what the people that make this site want and should have is to me sad. I feel that the time for me and this site is now on the horizon but I feel there is hope. I want crunchyroll to please remember what they once held so high. not money but the community they built... us as well as them!
If they choose to ban me for this then the horizon was closer than I thought... if not I hope that those that are reading this will have hope for this site and the will to help it grow without losing itself.
CR thanks for the years, the fun, but most all the friends that even without the ability on this site I have managed to stay in contact with elsewhere.
I hope we have a future together
42 cr points
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29 / F
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Posted 5/30/20 , edited 5/30/20
It'd be nice to have some kind of timeframe for when all these changes will be implemented and/or completed. The current queue format without the manual sorting has been in place for a while now and many of us are not a fan. :/
442 cr points
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21 / M / Moscow, Idaho
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Posted 5/31/20 , edited 6/1/20
wonderful
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