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Updates to the Crunchyroll Queue Experience

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5071 cr points
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43 / M / CA, USA
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Posted 8/14/20 , edited 9/21/20
I don't even care that much about being able to freely organize my queue anymore, but I at least want the ability to view my queue in it's ENTIRETY again! Only a fraction of the shows I have in my queue are visible!

It's been like this since CR overhauled it's functionality. How long has it been now? And they still haven't sorted out this debacle? This is ridiculous.
1007 cr points
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24
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Posted 8/16/20 , edited 9/21/20
Guys I’ve gotten two emails saying that we will “overcome this together” and the other saying “standing together” and “overcoming together”, when I asked about the queue change and I honestly don’t even know what that means and another email saying that “the queue structure was “changed” and “should stay like that” And temporary issues will be fixed if/as they arise.” And then when I sent another email about the queue change they said that it was sent to a specialist and now it’s been well over a month with no reply.

They apparently have to to post all those clips from different anime’s on Twitter, Facebook and YouTube and reply to everyone else’s emails but apparently not mine for some reason?

What is this company doing?
25 cr points
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40 / M / Washington State
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Posted 8/17/20 , edited 9/21/20
As a new user, the queue/sorting/favorites system is completely incoherent and largely useless. Seriously, what the hell are you guys even doing? You are a paid site that doesn't seem to offer even a fraction the functionality of most free streaming sites, and the vague "we'll fix it soon" that is like six months old does not inspire a lot of faith that things will get better....
28064 cr points
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M / FL
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Posted 8/18/20 , edited 8/25/20
it just seems like they're adding one new feature but at the same time, they need to fuck up other features or functions. don't get me wrong I love the fact the app finally got an update. but I really do think they need a small team or a team with a clear vision and beta testers to truly update CR site.
9 cr points
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50 / M
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Posted 8/18/20 , edited 8/25/20
New update keeps crashing on my fire stick . Bring back the old easier layout.
165 cr points
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M
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Posted 8/20/20 , edited 8/25/20
CR doesn't deserve your money. Remember that everyone. Don't sub to this website.
29026 cr points
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43 / M / ALABAMA
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Posted 8/23/20 , edited 9/21/20
Same here. Have 5g internet and Crunchyroll now lags when im just navigating the menu. It buffers. It randomly stops working and sends me to Amazon homepage. Can no longer search by year or season. Can no longer search by Isekai or Magical Girl genre. The app worked fine for me before this update other than no loading my que sometimes.
52 cr points
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M / Melbourne
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Posted 9/10/20 , edited 10/5/20
Ok this is a bit ridiculous now, how are they gonna fuck up the queue, one of the most basic features for a video streaming site, for months on end without fixing it, updating us or just listening to what their customers want
7017 cr points
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Posted 9/17/20 , edited 9/21/20
When are you going to stop spamming me with these fucking dubs and re-uploads?? It's pretty embarrassing you guys can't do something so simple as making an basic code for it, makes me wonder how useless these worker are....
22013 cr points
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Posted 9/22/20 , edited 9/22/20
When is this promise going to be delivered?
1146 cr points
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Posted 9/22/20 , edited 9/22/20
They’ll deliver their promise when half-life 3 is released
8094 cr points
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42 / M / Orange, VA
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Posted 10/5/20 , edited 10/6/20
Ten months later and it's still broken. I'm never subscribing to you again after five years. This and all the other issues with the apps and the shit servers is just too much. Piracy is better.
20 cr points
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Posted 10/6/20 , edited 10/6/20
I want to support anime by having a subscription... but when it takes sometimes half an hour to get a video to even start, it's a problem. Meanwhile pirate sites will load in an instant. What's the advantage here?
15 cr points
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Posted 10/7/20 , edited 10/8/20
honestly beginning to think after this delay that crunchyroll has somehow lost access to or permission to use the old code. what are the chances that they licensed or outsourced their queue code and some legal hold up cost them access to it. the other possibility is a case of improper oversite of their coders and one of their (now fired) coders had managed to insert some kind of Deadman's switch so the old code became unmaintainable if they were let go.(these things have been known to happen when employees are vastly more competent than the people in charge of watching over them)
19034 cr points
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M
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Posted 10/8/20 , edited 10/8/20
Realistically, it's most likely just years of tech debt catching up rather than any wild conspiracy deadman's switches(which would open up the engineer to immense lawsuits and basically blacklist them from ever working in the industry again).
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