cancelling my subscription

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3 cr points
Send Message: GB Post
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Posted 14 days ago , edited 14 days ago
hello. i've been trying to cancel my subscription/membership but it keeps getting renewed every month. and when i got billed again for this month, i went to cancel the membership and it says 'You may not cancel your membership at this time.' please help.
69017 cr points
Send Message: GB Post
35 / M / St. Louis, Misery
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Posted 14 days ago , edited 14 days ago
I found this Verbage:

"In rare cases, if you are trying to cancel your premium membership you may receive an error stating:

"You may not cancel your membership at this time"

This happens because there is currently a pending transaction on your account. Typically charges take only a few moments to go through. However, on occasion there is the possibility the charge may need to be reattempted. Depending on the reasons for the reattempt, this process could extend the "pending transaction" period by as much as a few days. If you receive this message, please be sure to send us a help ticket and we will get you taken care of."

https://help.crunchyroll.com/hc/en-us/requests/new

You'll have to use the above link to write a ticket.
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