"On hold" account - can't cancel?
6149 cr points
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Posted 11/26/11 , edited 11/27/11
Hello Crunchyroll,

I had my account set on "on hold", and I wanted to cancel. I have tried various ways but could not seem to do it. I tried to click "renew now" in an effort to see if it would give me an option to cancel. Instead, I was charged for renewing. Then I was allowed to cancel, but when I clicked cancel, my access got taken away immediately, so basically I got charged for a month, while I am unable to use anything.

Please refund me for the charge that was just put into my credit card.

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