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Post Reply Why can't I cancel just the auto renewal of Membership
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Posted 8/12/17 , edited 8/12/17
How do i cancel auto renewal and or my membership? im trying to cancel one or the other till i get paid as it comes out the day before when i need it the day after (which is the 16th i get paid 15th but check doesn't go through till 16th) but wont let cancel it shows my renewal date is for the 15th but when i go to cancel it says i have to have a recurring membership.
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Posted 6/13/18 , edited 6/14/18
Pls cancel my renewal...it's urgent
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Posted 6/14/18 , edited 6/14/18
Me too

I cannot cancel my membership and I want to.

The "contact us" page at Crunchyroll has an error and won't send. This happens in both Safari and Chrome.

There is no "cancel" button in "manage my subscriptions" in iTunes

I want the recurring payment to stop.

I want to cancel my subscription and deactivate my account.

How do I do this?
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Posted 8/17/18 , edited 8/17/18
Hello, I was wondering if we could cancel my renewal so I can move over to vrv instead. So I dont have to double pay. I know how to cancel my membership and such myself. Just it is not allowing me in anyway. And have been trying to for awhile now. Since I keep getting emails about looking like I might be double charged since I had premium membership on vrv. But canceled it cause it annoying to be charged twice basicly for the same thing.
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Posted 8/17/18 , edited 8/17/18
You should see a button on this page to let you do that: /acct/membership

Unless you pay through iTunes (cancel there instead)

or PayPal, in which case you need to stop recurring here: https://www.paypal.com/myaccount/autopay/
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Posted 8/17/18 , edited 8/17/18

Kirtley1216 wrote:

Yes, but what good that does when I have tried for a few months now. And everytime it tells me I have no active membership, in the error message, but even the membership says its active.


If you are paying by credit card, then contact support: /contact
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Posted 8/17/18 , edited 8/17/18
Hmmm I am not paying by credit card. And had tried the paypal. Will it show right away that it canceled? Or will it take some time? I only wish to know, since I mean I never really have to deal with issues with this. So I want to eliminate any worries from my mind. And yes, I have tried to contact them. But then many just redirect me to the fourms. When I tried to view their ticket on my case. It took me to the knowledge base. Which then asked me to sign in, from there it repeatedly tells me my login is incorrect. So after working a 12 hour shift. My brain is kinda dead and want to get this solved truly.
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Posted 8/17/18 , edited 8/17/18
Here is an image if it posts. Image
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Posted 8/17/18 , edited 8/17/18

Kirtley1216 wrote:

Hmmm I am not paying by credit card. And had tried the paypal. Will it show right away that it canceled? Or will it take some time? I only wish to know, since I mean I never really have to deal with issues with this. So I want to eliminate any worries from my mind. And yes, I have tried to contact them. But then many just redirect me to the fourms. When I tried to view their ticket on my case. It took me to the knowledge base. Which then asked me to sign in, from there it repeatedly tells me my login is incorrect. So after working a 12 hour shift. My brain is kinda dead and want to get this solved truly.


Cancelling on PayPal just stops the "push" payments from there. The result of that won't show up on your profile as the actual CR membership cancellation.

But that does stop the payments. The CR cancellation itself is actually a separate process. If it was by credit card instead, you wouldn't be able to stop them billing you without the CR site cancellation working. But because it is PayPal, getting PP to send more money on your behalf after you stopped the push would require another approval session with you initiating it.

When you submit a support request to CR, the first thing that comes is some form of automated ack email message with some standard bs message about trying to help yourself first. Is that what you think is telling you to log in to the help section? That hasn't ever worked. A day or two, even three if they are behind, you should get a second email from a person. That is what you need to pay attention to.

Your picture does look like your account has a problem. If you cancelled, and it succeeded the button shouldn't still have the verbiage about cancelling. So it does seem that something still needs to be fixed by support. That won't happen until you get, and possibly respond to, the second email from a person.
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