Post Reply Not a premium member yet crunchyroll still charging me for premium services; Won't reply to my emails
6003 cr points
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Posted 4/25/13 , edited 4/25/13
Crunchyroll is charging me monthly for being a premium member yet I haven't been a premium member since december 2012. I sent an e-mail asking them to stop charging my credit card but haven't had a reply for almost two months now. And I can't even get a hold of them by phone. What to do now?

I'm peeved I haven't had one e-mail reply addressing the issue or asking for more information about my problem. I feel this is terrible customer service and I don't know how to get the charges to my credit card cancelled since Crunchy Roll seems to not care about my issue.
69761 cr points
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38 / M / San Francisco
Posted 4/25/13 , edited 4/26/13


I just went and checked my email archives, it looks like your email bounced.
You can see my email response under the second 'Spoiler'.

If you want to PM me I'll help you out!

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