Quick Answers for Common Questions!
If you are having tech issues on the site, or with an app, please use the appropriate Help forum.
A lot of questions can be answered by taking a look at our Help Topics.
Can't get past "free trial" option when signing up for premium and have already used free trial
Use one of these direct links to the plans if you are having trouble bypassing a free trial offer that you can't use.
Plan Comparison - click "Skip the free trial"
Thank you Serenity_07 for this write up!
What' are CR points?
You get Crunchy Points for your activity in the Crunchyroll forums! Instead of post counts, comment counts, etc...You receive points so that you can see who is involved in the community.
Here's what you earn:
2 points for each Forum Post, Guestbook Post, or Video Comment
1 point for Voting in a Poll
3 points for having a Verified Email
5 points for having an Avatar
5 points for Completing your Profile (bday, loc, headline...)
2 points for each Photo in your Gallery
1000 points for each month as a Premium Member
Here's what you can do:
if you have 20 points, you can Search for CR Users
if you have 500 points, you can Start a New Forum Topic
if you have 500 points, you can Start a Group
NB from lorreen 6/30/2015: It now appears that Premium Members, regardless of number points displayed, can at least start new Forum Topics (and possibly other activities that would otherwise require points.)
Image uploaded in forum post doesn't display - (March 2017)
There's a new bug that results in an extraneous "$" being part of the image id. Just remove that before posting and you should be all set. E.g. change
Uploaded GIF problems:
mwhitco91 provides an excellent writeup about the two problems commonly encountered with GIFs on Crunchyroll, in the Glitchy GIF Fixing group: /forumtopic-813617/how-to-identify-a-gifs-problem. For detailed information and advice on how to fix gifs, visit that thread in the group's forum.
The gif has "static":
This is because of how CR handles transparency. In a program like Photoshop or GIMP you can export the file with transparency turned off. Then upload the new file on CR as usual.
Upload the original file to an image hosting site and link to it using the img BB Code.
Odd-looking profile pic after cropping:
deadpanditto (/forumtopic-890043/cant-upload-picture#49341775) provides this advice: "crop the image before uploading. The CR profile pic editor only crops the first layer resulting in a bad image."
Thank you 1mirg for this write up!
CR does not censor any anime on its side. All streams you see available here are provided that way from the publishers that they have licenses with. CR pays a fee for as long as the stream is available to see, but doesn't get to control its contents. That's why some anime are censored with black blobs, others with streams of white light, and some have no censoring at all.
Occasionally, certain shows such as TERRAFORMARS will grant limited rights to show uncensored versions of a normally censored show. These limited releases are similar to limited OVA streaming availability for shows like Oreimo - that is, the contract is negotiated, the streaming rights are paid for, and they are for a limited timeframe.
Usually this is so the publishers can also sell physical copies (DVD/BD) of the uncensored versions, so even limited uncensored streaming is quite rare.
Unfortunately, OP/ED songs are often not covered by normal streaming subtitle licenses.
This is partly because the music companies hold rights to the songs, and showing subtitles for them would require extra payments per streaming license.
In a somewhat parallel form - for movies, it's similar to how Disney currently owns Marvel.. and yet they can't make movies using the X-Men because 20th Century Fox purchased those rights for a while, and Sony has Spider-Man. But they can (and do) make movies and TV shows about a variety of other Marvel-universe characters. And they could attempt to buy back the rights for specific characters, or even the entire group via new license agreements, but that would be prohibitively expensive.
In CR's case, that would be separate licenses for each song (per season, in some cases) of each anime, which would quickly add up.
Having trouble finding something using Search
If you're having trouble finding something (like a forum thread) that you're pretty sure exists on the Crunchy site using Crunchyroll's own search function, try using Google--but tell it to just search on Crunchyroll.
In Google's search box enter the search term you want, then put site:crunchyroll.com after it. Example:
We no longer officially support Boxee Box.
From the prior thread...
Having issues with your Boxee Box?
You might need to reauthorize the app.
This can be done by clearing the browser cookies (which will reset every other HTML5 app as well).
OR deactivate the device, then enter the new authorization code here.
TIME TO WATCH A LOT OF ANIME~!
Updated 12/23/2014 with new Censorship and OP/ED Subtitles? sections!
Updated 3/8/2015 with:
- addition of info on problems with gifs uploaded to Crunchyroll
- removal of embedded music player info (Crunchy hasn't had this capability for a while)
Updated 6/30/15 with some changes to CR Points.
Updated 8/23/15 with addition of direct links to purchase Premium and Premium Plus plans.
Updated around 11/28/15 with addition of how to use Google to search CR site (if CR's search doesn't find something you think is there)
Updated 1/29/16 - CR points. Premium members no longer get 1000 points per month. Confirmed in Ezgi's recent post:
Updated 3/26/2017 - Added section about image upload bug.