Can't Cancel Free Trial
3 cr points
Send Message: Send PM GB Post
Posted 6/23/13 , edited 1/12/16
Hi guys, I tried out the Premium Membership, didn't really like it, and now I can't even cancel this trial. It says my billing information has not been verified. I am leaving on a trip soon, and I feel like I am being held hostage for that $6.95. On Amazon and other websites, its very easy to cancel this premium.

This whole experience has been leaving a bad taste in my mouth about crunchyroll and how they handle problems. I have sent help messages through the contact us, and there has been no response.

Does anyone have solutions or have had this problem in the past and resolved it?
Otter Modder
53216 cr points
Send Message: Send PM GB Post
25 / M / Florida
Posted 6/23/13 , edited 10/26/15
You simply need to wait a day before canceling, not exactly being held hostage since you just started the trial today. Remember that it is late Sunday afternoon. Just have a little bit of patience and either one of the support reps will get back to you or you will be able to cancel by yourself. At worst, you will have to wait until tomorrow.
Posted 6/26/13 , edited 6/26/13
Chearii you can verify your account status here please feel free to contact support if you require more assistance with your membership.
You must be logged in to post.