Post Reply cancelling recurring subscription
27046 cr points
Send Message: Send PM GB Post
28 / M / Pittsburgh PA, USA
Offline
Posted 11/30/13 , edited 11/30/13
Hi

today I just bought the 69.99 all access 12 months promo.

like others I did not want the auto renew so I did cancel it via cancel recurring subscription (service)

and BOOM!! all of my premium service is gone. can somebody kindly please help me on this matter.
Guest Pass Litter Moderator
121320 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 11/30/13 , edited 11/30/13

ayjeybc wrote:

Hi

today I just bought the 69.99 all access 12 months promo.

like others I did not want the auto renew so I did cancel it via cancel recurring subscription (service)

and BOOM!! all of my premium service is gone. can somebody kindly please help me on this matter.


Contact customer support directly using the Contact Us link. That's the fastest way to get this resolved.
33453 cr points
Send Message: Send PM GB Post
M / ミシガン
Offline
Posted 12/2/13 , edited 12/2/13

Just want to make sure, but did the button say "Cancel Membership Renewal" like in the pic below?



I'm actually interested in stopping my "renewal" as well, but if that button completely halts my subscription as well, then I guess I'll have to send a message to customer support to stop the "renewal" for me, as well as complain a bit since the word choice is a bit misleading! XD
109939 cr points
Send Message: Send PM GB Post
58 / M / U.S.A. (mid-south)
Offline
Posted 12/2/13 , edited 12/2/13

ayjeybc wrote:

like others I did not want the auto renew so I did cancel it via cancel recurring subscription (service)

Did you do this before or after purchasing the Black Friday subscription deal? (It appears you did it after, but I wanted to verify).

If the former, did you happen to have less than 30 days remaining on your subscription?


My understanding is that if you have less than 30 days left, it reverts to cancelling the subscription (but the button should have reverted to "cancel subscription"), so if you had more than that, there is apparently an error in the system CR needs to address.

In any case, CR customer service will be able to get you fixed up once you contact them with the details.

BTW, I note you were still showing as a premium member when I posted this reply. Did they fix it already, or are you using a 48 hour guest pass, or something else?

9007 cr points
Send Message: Send PM GB Post
36 / M
Offline
Posted 12/2/13 , edited 12/3/13
this same thing happened to me yesterday. bought membership November 30, 2013. Cancelled recurring membership December 1, 2013 and the entire Premium status went bye bye.

I sent support an email yesterday but have yet to hear back (i'm thinking the long weekend and many others like myself caused a huge influx in emails, creating a delay)
27046 cr points
Send Message: Send PM GB Post
28 / M / Pittsburgh PA, USA
Offline
Posted 12/2/13 , edited 12/3/13
It was fix thanks guys and really thanks to starry for the wonderful costumer experience...
9007 cr points
Send Message: Send PM GB Post
36 / M
Offline
Posted 12/2/13 , edited 12/3/13
Bjaker just fixed mine too, thanks!!!
33352 cr points
Send Message: Send PM GB Post
Offline
Posted 5/20/14 , edited 5/20/14
This has been an issue since at least 21012. When will they fix this? This issue makes me anxious to sign up for another one year subscription.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 8/15/16 , edited 8/15/16
The site will not let me cancel recurring payments. I have tried other browers, and incognito window and still telling me to click below to cancel, there is nothing else to click I filled out all 4 things. Please help me cancel my recurring payment.
59925 cr points
Send Message: Send PM GB Post
32 / M / Dallas, TX
Offline
Posted 8/15/16 , edited 8/16/16

ogre188 wrote:

The site will not let me cancel recurring payments. I have tried other browers, and incognito window and still telling me to click below to cancel, there is nothing else to click I filled out all 4 things. Please help me cancel my recurring payment.


You don't appear to be a Premium member, so it looks like you figured it out?
17014 cr points
Send Message: Send PM GB Post
34 / M
Offline
Posted 7/11/17 , edited 7/11/17
Digging up an old thread here, but I'm having the same problem as ogre188, in that I am a premium member, but wish to cancel recurring payments.

After clicking the 'Cancel Membership Renewal' button and doing the dance of filling in the form asking why I am cancelling, I am taken back to my settings page, but the recurring payment still appears to be active. Clicking on the 'Cancel Membership Renewal' button again just takes me through the same circular process.

Could someone from the CR team please cancel my recurring payment (and also get this bug fixed!)?

Thanks

59925 cr points
Send Message: Send PM GB Post
32 / M / Dallas, TX
Offline
Posted 7/11/17 , edited 7/11/17

munkychop wrote:

Digging up an old thread here, but I'm having the same problem as ogre188, in that I am a premium member, but wish to cancel recurring payments.

After clicking the 'Cancel Membership Renewal' button and doing the dance of filling in the form asking why I am cancelling, I am taken back to my settings page, but the recurring payment still appears to be active. Clicking on the 'Cancel Membership Renewal' button again just takes me through the same circular process.

Could someone from the CR team please cancel my recurring payment (and also get this bug fixed!)?

Thanks



You should /contact customer support directly for account/billing issues, as the forums are mainly for peer to peer support.
4204 cr points
Send Message: Send PM GB Post
30 / M / In my Chair
Offline
Posted 7/11/17 , edited 7/12/17
I'm seeing that you're on Paypal. You can also tell Paypal to not allow future billing. I recommend ppl do this with ANY web service they use for safety.

Login, Click the Gear, Payments tab, Manage Pre-approved payments, find and cancel all future payments to CrunchyRoll to prevent them from billing you.
You must be logged in to post.